Service Advisor

Hartwell PLC; Watford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Watford is seeking a Service Advisor to offer exceptional customer service and manage vehicle service appointments. The ideal candidate should have strong communication skills, a passion for customer service, and a basic understanding of vehicles. This role offers a competitive salary of £30,000 plus performance-based bonuses, ongoing training, and a supportive work environment.

Benefits

Performance-based bonuses

Ongoing training and career development

Employee discounts on servicing, vehicle parts & vehicles

Pension and life assurance

Health and retail discounts

Qualifications

• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.
• Basic technical knowledge of vehicles (training provided).
• Strong organizational and admin skills, including familiarity with dealer software systems.

Responsibilities

• Greet customers and provide exceptional service.
• Schedule and manage vehicle service appointments.
• Liaise between customers and technicians.
• Explain repair work and costs clearly.
• Upsell additional services when appropriate.

Skills

Customer service skills

Communication skills

Organizational skills

IT proficiency

Job description

Responsibilities

• Greet customers and provide exceptional service
• Schedule and manage vehicle service appointments
• Liaise between customers and technicians
• Explain repair work and costs clearly
• Upsell additional services when appropriate
• Ensure a smooth and efficient workshop flow
• Liaise with technicians to coordinate the work schedule and progress updates
• Accurately manage booking systems, job cards, invoicing and customer records

Are you a customer-focused individual with a passion for cars and excellent communication skills? We are looking for a Service Advisor to join our dynamic team at Hartwell Ford Watford, Previous experience in a service advisor role (automotive preferred)

Qualifications

• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Basic technical knowledge of vehicles (training provided)
• IT proficiency and attention to detail
• Strong organizational and admin skills, including familiarity with dealer software systems
• Neat, professional appearance; team player with keen automotive interest

If you are ready to take the next step in your automotive career, we'd love to hear from you!

Benefits

• £30,000 basic salary + performance-based bonuses
• Ongoing training and career development
• Friendly, supportive work environment
• Employee discounts on servicing, vehicle parts & vehicles
• Opportunity to work with a new and rapidly growing automotive brand
• Pension, life assurance, health and retail discounts