Service Advisor

KPI People Ltd; Watford; On-site; GBP 28,000 - 32,000; Full time

Job summary

A well-known automotive service provider in Watford is seeking an experienced Service Advisor to join their Aftersales team. This role requires a background in customer service and motor trade. You'll be responsible for client interaction, communicating service details, and processing invoices, ensuring a high level of customer satisfaction. The position offers a basic salary ranging from £28,000 to £32,000 depending on experience, with on-target earnings up to £40,000 and a comprehensive benefits package.

Benefits

Great Benefits Package

Qualifications

• 12 months of experience as a Motor Trade Service Advisor.
• Full UK Driving Licence.

Responsibilities

• Meet and greet customers.
• Explain work to be carried out on vehicles.
• Complete courtesy car insurance paperwork.
• Provide progress updates to customers.
• Liaise with different departments.
• Invoice work carried out.
• Take payment and explain invoicing.
• Sell Service Plans.
• Ensure Warranty paperwork is completed.
• Deliver high-level customer service.

Skills

Customer service

Communication

Motor Trade knowledge

Tools

Kerridge

Pinnacle

Job description

Service Advisor - Watford

Basic Salary: £32,000
OTE: £40,000
Great Benefits Package

Our client, a busy franchised main dealership in Watford, requires an experienced Service Advisor to join their successful Aftersales team.

Responsibilities

• Meet and greet customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurately complete courtesy car insurance paperwork.
• Call customers with progress updates and advise of any work needed.
• Liaise with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoice work carried out.
• Explain invoicing and take payment.
• Quote, introduce and sell Service Plans.
• Ensure all Warranty paperwork is correctly completed.
• Deliver the highest level of customer service at all times.

Qualifications

Essential Requirements

• 12 months Motor Trade Service Advisor experience.
• Full UK Driving Licence.

Desirable Requirements

• Franchised Dealership Experience.
• Kerridge or Pinnacle experience.

Remuneration & Benefits

Basic Salary: £28,000 – £32,000 DOE
On Target Earnings: £40,000
Great Benefits Package.

Working Hours

• Monday to Friday 8am – 6pm.
• Saturday Mornings on a rota.