Service Advisor

Auto Skills UK; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service provider in the United Kingdom seeks a proactive Service Advisor to join their high-performing team. This role involves managing service department bookings, ensuring customer satisfaction, and upselling additional services. Ideal candidates will have experience in the automotive industry and familiar with relevant software systems. A full manual UK driving licence is also required. This position offers an exciting opportunity to enhance your career in a busy dealership environment.

Qualifications

• Proven experience as a Service Advisor in the automotive industry.
• Confident in upselling products/services.
• Possess a full manual UK driving licence.

Responsibilities

• Manage and arrange Service Department bookings efficiently.
• Ensure effective workshop loading and high customer satisfaction.
• Upsell additional work and services to enhance customer experience.

Skills

Customer service skills

Upselling skills

Teamwork

Tools

Kerridge

1Link

Pinnacle

Job description

Are you a proactive, customer-focused Service Advisor with a passion for delivering exceptional service? Do you thrive in a busy dealership environment and enjoy working as part of a supportive, high-performing team? If so, this could be the perfect next step in your career!

What You'll Be Doing

• Managing and arranging Service Department bookings with efficiency and care.
• Ensuring smooth and effective workshop loading while maintaining the highest level of customer satisfaction.
• Proactively upselling additional work, services, and Service Plans to enhance the customer experience and support department performance.

What We're Looking For

• Previous experience as a Service Advisor within the automotive industry.
• Knowledge of Kerridge, 1Link, Pinnacle, or similar DMS systems.
• Confidence and competency in upselling products or services.
• A full manual UK driving licence (subject to standard driver checks).

Interested?

If this Service Advisor position sounds like the right fit for you, get in touch with Kelsey at Auto Skills and quote Job Number: 52881.

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