Service Advisor

Meineke - 381; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in the United Kingdom is looking for a Service Advisor to manage a team and ensure high customer satisfaction in a busy service center. Responsibilities include overseeing service operations, mentoring staff, and ensuring timely repairs. Candidates must have strong communication skills and at least two years of relevant experience. Competitive pay rate of $20.00 - $30.00 per hour depending on experience.

Benefits

Ongoing training and development programs

Supportive and collaborative work environment

Qualifications

• Two years of experience as an automotive service writer or service advisor required.
• Valid state-issued driver’s license and clean driving record required.
• Deep understanding of automotive technology and repair services is required.

Responsibilities

• Manage a team of automotive service professionals.
• Ensure repairs and maintenance tasks are completed timely.
• Mentor employees on sales and customer service techniques.
• Oversee day-to-day operations of the service department.
• Manage paperwork flow in the service department.

Skills

Excellent communication skills

Customer relationship skills

Service writer capabilities

Management experience

Education

High school diploma or GED

Bachelor's degree

Job description

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required; bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required
• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.

Compensation

$20.00 - $30.00 per hour

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.

As a Meineke employee you will:

Service a wide variety of vehicles

Work with local and national fleet accounts

Receive ongoing training to advance your skill set

Be part of a well-known international brand in a locally-owned center

Working at Meineke allows me to explore an industry I love while still making it home in time to spend quality time with my family.