Service Advisor

autoskills-uk; Tudhoe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive group in Nuneaton seeks an experienced Automotive Service Advisor to enhance customer relationships and streamline service operations. The ideal candidate will manage workshop flow, facilitate customer interactions, and drive service sales. Strong earnings potential of up to £34,000 OTE is available through a transparent bonus structure. Applicants must have prior experience in a similar role and a Full UK Driving Licence. This opportunity offers a modern working environment with a commitment to quality service.

Benefits

Uncapped Bonus

Career Pathway to Senior Roles

Modern Working Environment

Qualifications

• Previous experience in an Automotive Service Advisor role or Aftersales Advisor role is required.
• Proven track record of hitting CSI targets and upselling.
• Full UK Driving Licence is necessary.

Responsibilities

• Ensure efficient workshop loading using Kerridge/Pinnacle.
• Keep customers updated on their vehicle's progress.
• Identify opportunities to upsell service plans and repairs.
• Handle invoicing, warranty claims, and authorizations.

Skills

Experience in Automotive Service Advisor role

Customer Satisfaction Index (CSI) targets

Upselling techniques

Communication skills

Tools

Kerridge

Pinnacle

Keyloop

Job description

Job Title: Automotive Service Advisor

Location: Nuneaton
Salary: Up To £30,000 Basic + Uncapped Bonus (OTE £34,000)
Contract: Full Time, Permanent
Hours: Monday - Friday 08:00 To 17:30 Only
No Weekends!

Are you an experienced Service Advisor feeling undervalued in your current dealership?

We are working with a leading automotive group in Nuneaton that prioritizes workshop flow and customer experience over high-pressure tactics. This is an opportunity to move into a service desk role where quality and organization are rewarded.

Why apply for this role?

• Strong Earning Potential: A realistic OTE of £34,000 achieved through a transparent bonus structure based on customer satisfaction and upselling.
• Career Pathway: This dealership has a track record of promoting Service Advisor into Senior Advisor and Service Manager roles.
• Modern Environment: Work with the latest tech in a clean, professional, and busy service department.

The Role: As the face of the Aftersales department, you will be the bridge between the customer and the technicians.

• Manage the Flow: ensuring the workshop is loaded efficiently using Kerridge/Pinnacle.
• Customer Expert: Keeping customers updated on their vehicle's progress, explaining technical works in plain English, and obtaining authorization for repairs.
• Commercial Focus: Identifying opportunities to upsell tailored service plans, tyres, and additional repairs (Red work) to ensure customer safety and department profitability.
• Administration: Handling invoicing, warranty claims, and 1Link authorizations.

What we need from you: You must have previous experience in an Automotive Service Advisor or Aftersales Advisor role.

• Experience using Dealer Management Systems (DMS) such as Kerridge, Pinnacle, or Keyloop is highly preferred.
• A proven track record of hitting targets for CSI (Customer Satisfaction Index) and upsells.
• A Full UK Driving Licence.

Next Steps: If you want to join a dealership that values its front-of-house team, we want to hear from you.

Please contact Kieran at Auto Skills quoting Job Number: 52898 or apply directly with your CV today.