Service Advisor

Lookers Plc; Three Bridges; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive retailer in the United Kingdom is seeking an experienced Service Advisor to join their Aftersales Team. Candidates should have prior experience in a similar role within the automotive industry, strong customer service skills, and the ability to manage a high volume of customer interactions. This role offers an engaging work environment with a focus on client satisfaction and teamwork.

Qualifications

• Previous experience in a Service Advisor role in the automotive industry.
• Ability to manage high-volume customer interactions.
• Strong focus on delivering excellent customer experiences.

Responsibilities

• Booking MOTs, services and repair work.
• Advising customers on warranty cover and upselling parts.
• Liaising with the Aftersales department.
• Managing high volumes of customer inquiries.
• Maintaining accurate customer records.

Skills

Excellent communication skills

Customer service

Ability to build rapport

Knowledge of automotive industry

Team player

Tools

Kerridge

ADP

Job description

As a Service Advisor at Mercedes‑Benz, you will benefit from continuous training opportunities through our in‑house brand development.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high‑volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Lookers Mercedes Benz of Gatwick is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager. You must have heaps of energy, a warm personality and a real passion for delivering a first‑class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!