Service Advisor

Porsche Centre Swindon; Tewkesbury; On-site; GBP 38,000 - 45,000; Full time

Job summary

A luxury automotive service center in Tewkesbury is seeking an experienced Service Advisor to deliver outstanding customer service. With an OTE of £42,000, you will be responsible for overseeing repairs and ensuring timely service. The ideal candidate has a proven track record in customer service and excellent communication skills. Join a passionate team ensuring the best customer experience in the automotive industry.

Benefits

Rewards platform – Gym & high street discounts

Contributory Pension Scheme

Regular Pay Reviews

Life Assurance

Servicing, Parts and Accessories Discounts

Employee Assistance Programme

Staff Referral Scheme

Learning and Development

Enhanced Family Leave

Onsite Parking

Qualifications

• Previous experience in a Service Advisor role is essential.
• Proven track record in delivering excellent customer service.
• High energy and ability to work in a busy environment.

Responsibilities

• Providing first-class customer service for servicing and repair needs.
• Overseeing repairs and maintenance of customers' cars.
• Working closely with the Workshop Controller to ensure timely completion of work.

Skills

Customer service

Communication skills

Organizational skills

Positive attitude

Job description

• Rewards platform – Gym & high street discounts
• Contributory Pension Scheme
• Regular Pay Reviews
• Life Assurance
• Servicing, Parts and Accessories Discounts
• Employee Assistance Programme
• Staff Referral Scheme
• Learning and Development
• Enhanced Family Leave
• Onsite Parking

Are you an established Service Advisor looking for a new opportunity? Porsche Centre Tewkesbury have an exciting opportunity to join our team working alongside one of the world’s most iconic brands.

You will be a dynamic, customer focused individual who prides themselves on delivering the very best customer experience every time.

This role attracts an OTE of £42,000 and has a terrific benefits package.

Our customers are as passionate about the brand as we are, so if you have the experience and enthusiasm to take on a new challenge, we would be interested to hear from you.

Our busy Aftersales team would like to recruit an ambitious, and pro-active Service Advisor to join our growing team. This is a fantastic opportunity to join an exciting brand and assist our customers who are passionate about their cars. No two days will be the same, so we need someone who is adaptable and confident in their approach.

Key Responsibilities

• Providing our customers with first-class customer service and taking care of all their servicing and repair needs.
• Overseeing repairs and maintenance of customers cars whilst providing the very best communication.
• You will be working closely with the Workshop Controller to ensure all work is completed on time and to the agreed schedule.

Essential Skills and Qualifications

Previous experience in a Service Advisor role is essential for this role.

We are looking for an established Service Advisor with a proven track record in delivering excellent customer service, along with the skills and passion to deliver an outstanding and personalised service every time.

You will also have high energy and a positive attitude, plus outstanding listening, and communication skills. It is important be well organised and able to handle working in a busy but fun environment.

This role will require you to be highly professional, presentable and have the ability to give the best advice on our products and services.

Porsche Centre Tewkesbury is the furthest North of our Porsche Centres and can be accessed from the M5 Motorway at Junction 9. Porsche believes that “people are the real engine” that drive the business forward.

Since opening its doors in 2014, the team at Tewkesbury have worked hard to deliver fantastic customer service to our customers in Cheltenham, Gloucestershire, the Cotswolds, Worcestershire, parts of Oxfordshire, and the surrounding areas. With exciting models and new technology coming to market, it has never been a better time to join the Porsche marque.

Working in the Service Team means that no two days are ever the same. As a member of our Service Team, whether you are front of house, assisting customers with their service enquiries, or behind the scenes assessing a vehicle's safety, you will be responsible for ensuring that our customers receive the very best customer service long after they’ve purchased their car or motorcycle from us.

I go to work with a smile and leave with a smile due to the bond and close-knit group that I work with.