Service Advisor

ACS Automotive Recruitment; Tendring; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading fast fit automotive brand located in Clacton-on-Sea is looking for an experienced Service Advisor. You will provide exceptional customer service by handling bookings, liaising with technicians, and ensuring customer satisfaction. The role offers a competitive salary of £32,000-£40,000 plus bonuses, along with ongoing training and career advancement opportunities.

Benefits

Ongoing manufacturer and brand training

Supportive team environment

Opportunities for progression

Qualifications

• Previous experience as a Service Advisor or similar role in the motor trade.
• Full UK Driving Licence essential.

Responsibilities

• Welcome customers and handle service enquiries in person and over the phone.
• Book vehicles in for service, maintenance, and repair work.
• Keep customers updated on progress and provide explanations of work.

Skills

Strong communication

Customer service skills

Ability to handle busy workloads

Knowledge of automotive service processes

Team player

Job description

Overview

Service Advisor - Fast Fit Centre | Location: Clacton-on-Sea | £32,000-£40,000 basic (DOE) + Team Bonus | Full-time | Permanent | Week 1: Monday to Friday, 08:00 - 18:00 | Week 2: Monday to Saturday, 08:00 - 18:00

The Role

A fantastic opportunity has arisen for an experienced Service Advisor to join a leading fast fit brand in Clacton-on-Sea. You\'ll be the first point of contact for customers, providing clear advice, efficient service booking, and a friendly, professional experience every time. Working in a busy and customer-focused environment, you\'ll play a key role in ensuring the smooth day-to-day operation of the service department. If you\'re an organised, customer-driven individual with a background in the motor industry — this role offers stability, strong earnings, and great career prospects.

Key Responsibilities

• Welcome customers and handle service enquiries in person and over the phone
• Book vehicles in for service, maintenance, and repair work
• Liaise with technicians and keep customers updated on progress
• Provide clear explanations of work required and completed
• Identify and upsell additional services, repairs, or products when appropriate
• Accurately raise job cards, invoices, and process payments
• Ensure every customer receives professional, friendly, and efficient service

Your Background & Skills

• Previous experience as a Service Advisor, Fast Fit Advisor, or in a similar customer service role within the motor trade
• Strong communication and customer service skills
• Confident handling busy workloads and prioritising effectively
• Knowledge of automotive service processes and terminology
• Team player with a positive, proactive attitude
• Full UK Driving Licence essential

Benefits

• £32,000-£40,000 basic salary (DOE) + Team Bonus
• Ongoing manufacturer and brand training
• Supportive team environment with opportunities for progression
• Work for a respected fast fit brand with a loyal customer base

Apply now to join a successful fast fit centre in Clacton-on-Sea as a Service Advisor, where your people skills, organisation, and enthusiasm will be rewarded with excellent earnings, training, and career development