Service Advisor

Renault Retail Group (UK) Ltd.; Taunton; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive services provider in Taunton is seeking a Service Advisor to guide customers through vehicle servicing processes. The ideal candidate will have strong communication skills, experience as a Service Advisor, and the ability to deliver outstanding customer service. This role offers a basic salary of £29,120 pa with OTE up to £34,944 pa, along with benefits including 25 days annual leave and pension scheme.

Benefits

25 days annual leave plus Bank Holidays

Pension scheme with life insurance

Discounted gym membership

Learning and development opportunities

Qualifications

• Previous experience in a Service Advisor role.
• A clean UK driving licence is essential.
• Good mechanical awareness and understanding of cars.

Responsibilities

• Guide customers through the servicing process.
• Deliver high levels of customer service.
• Liaise with Technicians and keep customers informed.

Skills

Strong communication skills

Outstanding customer experience delivery

Organisation and time management

Ability to upsell products

Tools

CDK Drive

Kerridge

SAF

Job description

Overview

Service Advisor — Location: Bristol BS4 3QB • Salary: £29,120 pa OTE £34,944 pa • Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)

Responsibilities

• Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
• Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars.
• Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.

What we’re looking for

• Previous experience in a Service Advisor role
• Strong communication skills with the ability to build rapport with customers
• Ability to deliver an outstanding customer experience
• Highly organised with excellent time management skills
• Experience of upselling products and services
• Knowledge of CDK Drive, Kerridge, SAF
• A clean UK driving licence (essential)

What you’ll bring

• Extensive customer service experience
• Confident dealing with people
• Assertive and able to handle difficult situations
• Resilient
• Excellent communication skills
• Good mechanical awareness and understanding of cars and parts
• Computer literate including Microsoft Office

Why join us?

• Basic salary of £29,120 pa OTE £34,944 pa
• 25 days annual leave plus Bank Holidays
• Pension scheme with life insurance
• Family-friendly policies
• Discounted gym membership to support your wellbeing
• Learning and development opportunities
• Clear pathways to progress your career

At our core, we live by our values: we’re Solutions Driven, proud of our Heritage, committed to Integrity, always Forward Thinking, and we build Trust in everything we do. These values shape how we work, how we recruit, and how we grow – and we’re looking for someone who shares them.