Service Advisor

autoskills-uk; Southampton; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading automotive service provider in Southampton is looking for a Service Advisor to join their team. The ideal candidate will have previous experience in a similar role, be money motivated, and have a strong customer service focus. Responsibilities include booking services, updating customers on technical issues, and handling complaints. This position offers a basic salary of £24,500 - £26,500, plus bonuses, and requires a full clean UK Driving Licence.

Qualifications

• Must have previous experience as a Service Advisor.
• Knowledge of Kerridge / 1 link / Pinnacle systems or similar DMS.
• Must be fully customer focused and professionally dressed.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading to meet customer requirements.
• Update customers with technical issues.

Skills

Customer service orientation

Previous experience as a Service Advisor

Kerridge / 1 link / Pinnacle systems knowledge

Money motivated

Ability to thrive in a busy service department

Job description

SERVICE ADVISOR

Basic Salary - £24,500 - £26,500 + Bonus
Location - Southampton

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Skills and Qualifications

• Must have previous experience as a Service Advisor
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
• Must be money motivated with confidence in up selling
• Must be fully customer focused, presentable and professionally dressed
• Ability to thrive within a busy service department
• Full clean UK Driving Licence

Please contact Kelsey White @ Auto Skills and quote job number: 45097