Service Advisor

Hawkfield Recruitment; Shrewsbury; On-site; GBP 27,000 - 31,000; Full time

Job summary

A recruitment agency is seeking a Service Advisor in Telford. The role involves booking vehicles for service, providing customer updates, and managing documentation. The ideal candidate will excel in customer service and enjoy working in a supportive team. A competitive basic salary of £27,000 with OTE of £31,000 is offered.

Qualifications

• Experience in a similar role is preferred.
• Ability to handle customer inquiries professionally.
• Proficiency in managing service bookings and documentation.

Responsibilities

• Book vehicles for service, maintenance, and repair.
• Process necessary documentation for vehicle work.
• Inform customers on the progress of their vehicles.
• Explain additional work requirements identified on vehicles.
• Obtain authorization for additional work.
• Market aftersales products to customers.
• Raise invoices upon work completion.
• Ensure timely completion and return of vehicles.
• Hand back vehicles with detailed summaries on completion.
• Liaise with the workshop and other departments.

Skills

Excellent customer service

Communication skills

Vehicle knowledge

Job description

Job Title: Service Advisor

Location: Telford

Salary: £27,000 basic salary OTE £31,000

Hours: Monday to Friday (45 hours per week) NO Weekends

Hawkfield Recruitment are looking for a Service Advisor to join our client in Telford, a friendly, family-run main dealership.

This is a great opportunity to work in a supportive environment that genuinely values its people, where customers and staff are treated as individuals — not numbers.

If you take pride in delivering excellent customer service and enjoy being part of a close-knit team, this could be the perfect next step in your career.

Responsibilities of Service Advisor:

• Booking in vehicles for service, maintenance and repair.
• Greeting customers and processing all necessary documentation prior to work commencement.
• Keeping customers informed as work is progressed on their vehicles.
• Explaining the need for any additional work identified on the vehicle.
• Obtaining authorisation for any additional work identified.
• Actively marketing specific aftersales products to customers.
• Raising invoices on the completion of the agreed work.
• Ensuring that vehicles are completed and returned in the required time scales.
• Handing back vehicles and providing a detailed summary on completion.
• Liaising with the workshop and other internal departments.

Please know that once you have applied for the Service Advisor vacancy, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY alternatively, contact Ed Hatt at Hawkfield Recruitment to discuss this role in more detail