Service Advisor

Intoloop; Sefton; On-site; GBP 29,000 - 32,000; Full time

Job summary

A well-established franchised dealer group in Sefton is seeking an experienced Service Advisor. In this role, you will be the first point of contact for customers in the Aftersales department, managing vehicle check-ins and ensuring a high standard of customer service. Ideal candidates will have experience in a franchised car dealership and excellent communication skills. The position offers a salary of £29,841 plus bonuses and various employee benefits.

Benefits

Enhanced Annual Leave

Company Sick Pay

Career Development

Time and a half for Overtime

Long Service Awards

Discounted Car Schemes

Discount and Saving Scheme

Staff Retention Rewards

Employee of the Month

Company Events and Gifts

Company Apartment in Spain

Bonus & Commission

Pension Options

Free Flu Jabs and Eye Tests

Confidential Wellness Support

Free Tea and Coffee

Qualifications

• Experience in the role, ideally within a franchised car dealership.

Responsibilities

• Be the first point of contact for customers in the Aftersales department.
• Check vehicles in and out.
• Liaise with customers ensuring the best possible customer experience.
• Handle customers' requirements for service and repair work efficiently.
• Carry out follow-up, upsell, and prospecting activities.
• Deliver exceptional levels of customer service.

Skills

Customer service experience

Vehicle check-ins and check-outs

Communication skills

Job description

Franchised Motor Dealership - Southport

Our client, a well-established franchised dealer group, is looking to recruit an experienced Service Advisor.

As a Service Advisor you will be the first point of contact for customers in the Aftersales department, check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary.

Responsibilities:

• Be the first point of contact for customers in the Aftersales department
• Check vehicles in and out
• Liaise with customers ensuring the best possible customer experience and securing future work
• Handle customers' requirements for service and repair work efficiently and courteously
• Carry out systematic follow-up, upsell and prospecting activities to maintain and build the volume of work for the service department
• Deliver exceptional levels of customer service
• Promote additional products and services while working with the Workshop Controller and the Service Manager

Qualifications:

• Experience in the role, ideally within a franchised car dealership

Working Hours:

• Mon - Fri: 8am to 6pm
• 1 in 2 Saturday mornings

Salary: £29,841k Basic + Bonus

Company Benefits:

• Enhanced Annual Leave
• Company Sick Pay
• Career Development
• Time and a half for Overtime
• Long Service Awards
• Discounted Car Schemes
• Discount and Saving Scheme
• Staff Retention Rewards
• Employee of the Month
• Company Events and Gifts
• Company Apartment in Spain for you and your family
• Bonus & Commission
• Pension Options
• Free Flu Jabs and Eye Tests
• Confidential Wellness Support
• Free Tea and Coffee