Service Advisor

Sytner Group; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive group in Reading is seeking a motivated Service Advisor to join their team at Reading Audi. This role focuses on exceptional customer service, linking customers to the workshop, and keeping them informed on vehicle servicing. No prior experience is necessary as training is provided. Ideal candidates will have strong organizational skills and a customer service mindset, with knowledge of Kerridge being advantageous. A variety of flexible working patterns is available, including weekends.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Qualifications

• Willingness to learn and progress in a service advisor role.
• Strong customer care skills to build rapport.
• Ability to provide vehicle servicing information effectively.

Responsibilities

• Provide outstanding customer care and connect customers to the workshop.
• Inform customers about vehicle servicing and answer queries.
• Liaise with technicians regarding vehicle status.

Skills

Organizational skills

Customer service experience

Attention to detail

Tools

Kerridge

Job description

Overview

We have an excellent opportunity available for a motivated Service Advisor to join our team at Reading Audi. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first; you will take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Don’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Brand to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Location

Reading Audi, Worton Drive, Reading, Berkshire, United Kingdom, RG2 0TG