Service Advisor

autoskills-uk; Reading; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading automotive service provider in Reading is looking for an experienced Service Advisor to deliver exceptional customer service. The role involves taking service bookings, efficiently managing the workshop, and addressing customer complaints while promoting additional products. Candidates must have a solid background in service advising, knowledge of automotive DMS systems, and a full clean UK Driving Licence. Competitive salary and bonus structure available.

Qualifications

• Must have previous experience as a Service Advisor.
• Must be fully customer focused, presentable and professionally dressed.
• Full clean UK Driving Licence is required.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading and attend to customer requirements.
• Meet and greet service customers to identify their service requirements.

Skills

Customer service

Upselling

Technical issue communication

Tools

Kerridge

1 link

Pinnacle systems

Job description

Overview

Service Advisor. Basic Salary - £24,000 - £28,000 + Bonus. Working Hours - Monday - Friday 8.30am till 6pm & 1 in 2 Saturdays 8.30am till 12.30pm. Location - Reading. Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Qualifications

• Must have previous experience as a Service Advisor
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
• Must be money motivated with confidence in up selling
• Must be fully customer focused, presentable and professionally dressed
• Ability to thrive within a busy service department
• Full clean UK Driving Licence

Please contact Kelsey White @ Auto Skills and quote job number: 45095