Service Advisor

Ernest Gordon Recruitment Limited; Reading; On-site; GBP 36,000 - 40,000; Full time

Job summary

A family-run automotive dealer in Reading seeks a Senior Service Advisor to manage workflow for technicians and handle customer inquiries. The ideal candidate will have experience in the automotive industry and be looking for progression into management. With a supportive team and opportunities for training, this role offers a pathway to service management in a thriving business environment.

Benefits

Manufacturer Led Training

Progression Opportunities

Company Benefits

Bonus

Qualifications

• Experience as a Senior Service Advisor or in a similar role.
• Proven background in the automotive industry.
• Desire to progress into management roles.

Responsibilities

• Coordinate workflow and allocate tasks to technicians.
• Handle inquiries via email, phone, and face-to-face.
• Assist in ensuring accurate records in line with dealership policies.

Skills

Senior Service Advisor

Automotive experience

Customer service

Team coordination

Job description

Senior Service Advisor (Automotive)

£36,000 - £40,000 + Manufacturer Led Training + Progression + Company Benefits + Bonus

Reading, Berkshire

Are you a Senior Service Advisor or similar looking to work for a well-established family‑run company known for their great working environment, who look after their people, offer training, bonuses and future opportunities to progress into service management?

On offer is the opportunity to join a family‑owned business who are one the largest providers of Used Vans in the UK, they are going through an exciting period of growth and are looking for individuals who want help them continue their success.

This role will involve working within a tight‑knit team and will see you responsible for allocating workflow to technicians, handle customer enquiries, accurately evaluate needs based on vehicle health‑checks, assist on reception and ensure accurate records in line with dealership policies. The aim for this person is to take the lead and target promotion into service management.

This role would suit a Senior Service Advisor or similar looking for a permanent role, within a family‑run automotive dealer who have a great environment, provide bespoke training and the opportunity to progress into a Service Manager position.

The Role

• Coordinate workflow and allocate tasks to technicians
• Handle inbound enquiries via email, telephone and face to face
• Training to progress into Leadership roles
• Monday to Friday 8AM - 6PM (1 in 3 Saturdays, 8:30AM-12:30PM)

The Person

• Senior Service Advisor or similar
• Worked within the automotive industry
• Looking for progression into management
• Commute to Reading

Reference number: BBBH22209

Service Advisor, Service Administrator, Advisor, Manager, Management, Leader, Administrator, Automotive, Dealership, Mechanic, Garage, Cars, Vans, Reading, Slough, Bracknell

If you are interested in this role, click 'apply now' to forward an up‑to‑date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.