Service Advisor

Hartwell Automotive Group; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive group in Oxford is seeking a Service Advisor to handle customer enquiries, manage parts orders, and liaise with the workshop team. The ideal candidate will have excellent customer service skills, retail experience, and a clean UK driving license. This role offers benefits such as annual holiday, pension scheme, and career opportunities.

Benefits

22 days annual holiday

Workplace pension scheme

Staff discounts

Career opportunities

On site parking

Free parking

Company events

Health and wellbeing

Employee Benefit portal

Qualifications

• Previous experience as a Parts Advisor in a Franchised Automotive dealership preferable.
• Full, valid and clean UK driving license.
• Willingness to undergo training.

Responsibilities

• Deal with customer enquiries over the phone and face to face.
• Ordering, booking out parts, invoicing and taking payment.
• Checking in parts deliveries.
• Liaising with the workshop, service advisors and customers.

Skills

Retail / administration / reception experience

Good telephone manner

Excellent customer service skills

Ability to communicate at all levels

Job description

Hartwell Supercentre are seeking a Service Advisor to come and join the team! Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career? Are you looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you. Hartwell are a leading retail motor group in the UK and has been trading successfully for more than 100 years. Operating across 11 locations across the country.

Key Responsibilities

• Deal with any customer enquiries over the phone and face to face
• Ordering, booking out parts, invoicing and taking payment
• Checking in parts deliveries
• Assisting with parts stock check
• Liaising with the workshop, service advisors and customers
• Ensuring prices are entered onto VHC within required time
• Contact customers offering special promotions that are available from time to time
• Pick parts and check for damage or shortages
• Pre-pick parts for those jobs pre-booked into Workshop.

The Ideal Service Advisor

• Retail / administration / reception experience.
• Good telephone manner.
• Excellent customer service skills.
• Previous recent experience as a Parts Advisor in a Franchised Automotive dealership or Parts Factor operation preferable.
• Full, valid and clean UK driving license.
• Candidates must have the ability to communicate at all levels.
• Full training will be provided.

Rewards & Benefits

• 22 days annual holiday
• Workplace pension scheme
• Staff discounts
• Career opportunities
• On site parking
• Free parking
• Company events
• Health and wellbeing
• Employee Benefit portal