Service Advisor

Hawkfield Recruitment; Old Basing; On-site; GBP 30,000 - 40,000; Full time

Job summary

A specialist automotive recruitment agency is seeking a Service Advisor in Basingstoke. This role offers a basic salary of £30,000 with potential earnings of £40,000 OTE through an uncapped bonus structure. Responsibilities include booking vehicles for service, customer interaction, and ensuring timely vehicle return. Benefits include 22 days of holiday, pension scheme, and private medical insurance.

Benefits

22 days holiday plus bank holidays

Pension scheme

Car benefit solution scheme

Staff discount on vehicle servicing

In-house training

Private medical insurance

Free parking

Employee discounts

Responsibilities

• Booking in vehicles for service maintenance and repair.
• Greeting customers and processing documentation.
• Keeping customers informed about vehicle work progress.
• Explaining and obtaining authorization for additional work.
• Marketing aftersales products to customers.
• Raising invoices upon work completion.
• Ensuring timely completion and return of vehicles.
• Providing detailed summaries upon vehicle handover.
• Liaising with the workshop and internal departments.

Skills

Customer service

Communication

Attention to detail

Job description

Overview

Job Title: Service Advisor
Location: Basingstoke
Salary: £30,000 basic salary with a competitive bonus scheme - £40,000 OTE.
Hours: Monday to Friday - 1 in 4 Saturday mornings

Responsibilities

• Booking in vehicles for service, maintenance and repair.
• Greeting customers and processing all necessary documentation prior to work commencement.
• Keeping customers informed as work is progressed on their vehicles.
• Explaining the need for any additional work identified on the vehicle.
• Obtaining authorisation for any additional work identified.
• Actively marketing specific aftersales products to customers.
• Raising invoices on the completion of the agreed work.
• Ensuring that vehicles are completed and returned in the required time scales.
• Handing back vehicles and providing a detailed summary on completion.
• Liaising with the workshop and other internal departments.

What’s on Offer

• A basic salary of £30,000 with very realistic performance earnings of £40,000 per annum; however our commission structure is uncapped.
• 22 days holiday plus bank holidays.
• Pension scheme.
• Car benefit solution scheme.
• Staff discount on vehicle servicing.
• In-house, manufacturer & professional training, resulting in career progressing accreditations and qualifications.
• Private medical insurance
• Free parking
• Employee discounts

Please know that once you have applied for the Service Advisor vacancy, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail