Service Advisor

Auto Skills UK; Nuneaton; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading automotive group in Nuneaton is seeking a skilled Automotive Service Advisor to join their team. This position offers a competitive salary of up to £30,000 plus an uncapped bonus, with a realistic OTE of £34,000. You will manage workshop efficiency, keep customers informed about their vehicles, and focus on upselling necessary services. The ideal candidate has previous experience in a similar role and proficiency with Dealer Management Systems. Enjoy a full-time position with no weekend shifts in a modern environment.

Qualifications

• Previous experience as an Automotive Service Advisor or Aftersales Advisor is required.
• Experience with Dealer Management Systems is highly preferred.
• A Full UK Driving Licence is mandatory.

Responsibilities

• Manage the workshop flow efficiently using dealership management systems.
• Keep customers informed about vehicle progress and explain technical work.
• Identifying upselling opportunities to enhance customer safety and dealership profitability.
• Handle invoicing, warranty claims, and authorizations.

Skills

Customer service expertise

Experience in upselling

Communication skills

Tools

Kerridge

Pinnacle

Keyloop

Job description

Job Title: Automotive Service Advisor

Location: Nuneaton

Salary: Up To £30,000 Basic + Uncapped Bonus (OTE £34,000)

Contract: Full Time, Permanent

Hours: Monday - Friday 08:00 To 17:30 Only

No Weekends!

Are you an experienced Service Advisor feeling undervalued in your current dealership?

We are working with a leading automotive group in Nuneaton that prioritizes workshop flow and customer experience over high-pressure tactics. This is an opportunity to move into a service desk role where quality and organization are rewarded.

Why apply for this role?

• Strong Earning Potential: A realistic OTE of £34,000 achieved through a transparent bonus structure based on customer satisfaction and upselling.
• Career Pathway: This dealership has a track record of promoting Service Advisor into Senior Advisor and Service Manager roles.
• Modern Environment: Work with the latest tech in a clean, professional, and busy service department.

The Role

• Manage the Flow: ensuring the workshop is loaded efficiently using Kerridge/Pinnacle.
• Customer Expert: Keeping customers updated on their vehicle's progress, explaining technical works in plain English, and obtaining authorization for repairs.
• Commercial Focus: Identifying opportunities to upsell tailored service plans, tyres, and additional repairs (Red work) to ensure customer safety and department profitability.
• Administration: Handling invoicing, warranty claims, and 1Link authorizations.

What we need from you

• Previous experience in an Automotive Service Advisor or Aftersales Advisor role.
• Experience using Dealer Management Systems (DMS) such as Kerridge, Pinnacle, or Keyloop is highly preferred.
• A proven track record of hitting targets for CSI (Customer Satisfaction Index) and upsells.
• A Full UK Driving Licence.

Next Steps

If you want to join a dealership that values its front-of-house team, we want to hear from you.

Please contact Kieran at Auto Skills quoting Job Number: 52898 or apply directly with your CV today.