Service Advisor

Auto Skills UK; Norwich; On-site; GBP 32,000; Full time

Job summary

A vehicle service company based in Norwich is seeking an experienced Service Advisor. Responsibilities include managing service bookings, ensuring customer satisfaction, and effectively handling complaints. Candidates must have previous experience as a Service Advisor, knowledge of relevant systems, and possess a full clean UK Driving Licence. The position offers a basic salary of £32,000 plus bonuses.

Qualifications

• Must have previous experience as a Service Advisor.
• Must be confident in up selling products.
• Must hold a full clean UK Driving Licence.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading.
• Meet and greet service customers and identify their service requirements.
• Update customers with technical issues.
• Deal with complaints.
• Seize opportunities for up selling products.

Skills

Previous experience as a Service Advisor

Kerridge / 1 Link / Pinnacle systems knowledge

Money motivated and confident in up selling

Fully customer focused

Ability to thrive in a busy service department

Full clean UK Driving Licence

Job description

Overview

SERVICE ADVISOR

Basic Salary - £32,000 INC Bonus DOE

Working Hours - Monday to Friday 8am to 6pm (1 in 3 Saturdays)

Location - Norwich

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Skills and Qualifications

• Must have previous experience as a Service Advisor
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
• Must be money motivated with confidence in up selling
• Must be fully customer focused, presentable and professionally dressed
• Ability to thrive within a busy service department
• MUST HOLD A Full clean UK Driving Licence

Please contact Kieran If you are interested in this service advisor position @ Auto Skills with reference job number 52527

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