Service Advisor

autoskills-uk; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive services provider is looking for an experienced Service Advisor in Norwich. The ideal candidate will have strong customer service skills and previous experience in a similar role. Responsibilities include managing service bookings, updating customers on technical issues, and up selling products. A full clean UK Driving Licence is essential. Competitive salary of £32,000 plus bonuses is offered.

Qualifications

• Previous experience as a Service Advisor is required.
• Must have a full clean UK Driving Licence.
• Confidence in up selling is essential.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading while attending to all customer requirements.
• Meet and greet service customers and identify their service requirements.
• Update customers with technical issues.
• Deal with complaints.
• Seize opportunities for up selling products.

Skills

Customer service

Sales skills

Knowledge of DMS systems

Tools

Kerridge

1 link

Pinnacle systems

Job description

Service Advisor

Basic Salary - £32,000 INC Bonus DOE

Working Hours - Monday to Friday 8am to 6pm (1 in 3 Saturdays)

Location - Norwich

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities of a Service Advisor

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements.
• Updating customers with technical issues.
• Dealing with complaints.
• Seize opportunities for up selling products.

Skills and Qualifications of a Service Advisor

• Must have previous experience as a Service Advisor.
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
• Must be money motivated with confidence in up selling.
• Must be fully customer focused, presentable and professionally dressed.
• Ability to thrive within a busy service department.
• MUST HOLD A Full clean UK Driving Licence.

Please contact Kieran If you are interested in this service advisor position @ Auto Skills with reference job number 52527