Enable job alerts via email!

Service Advisor

autoskills-uk

Norwich

On-site

GBP 60,000 - 80,000

Full time

22 days ago

Job summary

A leading automotive services provider is looking for an experienced Service Advisor in Norwich. The ideal candidate will have strong customer service skills and previous experience in a similar role. Responsibilities include managing service bookings, updating customers on technical issues, and up selling products. A full clean UK Driving Licence is essential. Competitive salary of £32,000 plus bonuses is offered.

Qualifications

  • Previous experience as a Service Advisor is required.
  • Must have a full clean UK Driving Licence.
  • Confidence in up selling is essential.

Responsibilities

  • Take Service Department bookings.
  • Ensure efficient workshop loading while attending to all customer requirements.
  • Meet and greet service customers and identify their service requirements.
  • Update customers with technical issues.
  • Deal with complaints.
  • Seize opportunities for up selling products.

Skills

Customer service
Sales skills
Knowledge of DMS systems

Tools

Kerridge
1 link
Pinnacle systems
Job description
Service Advisor

Basic Salary - £32,000 INC Bonus DOE

Working Hours - Monday to Friday 8am to 6pm (1 in 3 Saturdays)

Location - Norwich

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities of a Service Advisor
  • Take Service Department bookings.
  • Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
  • Meeting and greeting service customers and identifying their service requirements.
  • Updating customers with technical issues.
  • Dealing with complaints.
  • Seize opportunities for up selling products.
Skills and Qualifications of a Service Advisor
  • Must have previous experience as a Service Advisor.
  • Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
  • Must be money motivated with confidence in up selling.
  • Must be fully customer focused, presentable and professionally dressed.
  • Ability to thrive within a busy service department.
  • MUST HOLD A Full clean UK Driving Licence.

Please contact Kieran If you are interested in this service advisor position @ Auto Skills with reference job number 52527

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.