Service Advisor

ARNOLD CLARK AUTOMOBILES LIMITED; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service provider is seeking a Service Advisor in Newcastle upon Tyne. The role involves handling customer inquiries for vehicle repairs, liaising with workshop teams, and maintaining accurate customer records. The ideal candidate should have prior customer service experience, strong communication skills, and a full UK driving licence. This position offers a full-time schedule with various benefits including generous holiday allowance and private healthcare.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

Pension scheme

Maternity and paternity packages

Qualifications

• Experience in a customer service role.
• Ability to handle customer inquiries and resolve issues.
• Strong administrative skills for customer record maintenance.

Responsibilities

• Handle customer requirements for service and vehicle repairs.
• Liaise with workshop and bodyshop for task management.
• Control financial processes such as jobs, purchasing, and invoices.
• Provide clear solutions to customers regarding vehicle repairs.
• Update customer database accurately.

Skills

Customer service experience

Strong communication skills

Organisational skills

IT literacy

Ability to multi-task

Empathy and understanding

Education

Full UK driving licence

Job description

Overview

We are currently recruiting for a new Service Advisor to help us at our OMODA/JAECOO branch in Newcastle. Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Responsibilities

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
• Liaising with the workshop and bodyshop to progress work through the system
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
• Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
• Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
• Maintaining customer records such as vehicle details and service histories accurately and efficiently
• Maintaining knowledge of aftersales products and services, upselling where appropriate
• Making sure the customer database is updated and accurate at all times
• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
• Demonstrable computer literacy and knowledge of IT systems and applications
• The ability to multi-task and be highly adaptable within a busy environment
• Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
• Able to prioritise your workload
• Ability and willingness to work within defined processes and guidelines
• Good core administration skills to accurately capture customer details to the required standards
• A full UK driving licence
• Nice to have (but not essential) experience of upselling products or services

Qualifications

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Benefits

• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Hours Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm