Service Advisor

Auto Skills UK; Nacton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive recruitment agency in the UK is looking for an experienced Service Advisor in Nacton. The role involves managing service bookings, ensuring excellent customer service, and up selling products. Candidates must have a solid background in similar roles and a full UK Driving Licence. The position offers a basic salary and OTE of £35,000, with no weekend work required.

Qualifications

• Must have previous experience as a Service Advisor.
• Confident in up selling with a customer-focused attitude.
• Full clean UK Driving Licence required.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading and meet customer standards.
• Identify customer service requirements.
• Update customers with technical issues.
• Handle complaints and seize up selling opportunities.

Skills

Customer service orientation

Experience in up selling

Flexibility

Attention to detail

Tools

Kerridge

1 link

Pinnacle systems

Job description

Overview

Service Advisor. Basic Salary & OTE: £35,000. Location: Ipswich. NO WEEKENDS.

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Qualifications

• Must have previous experience as a Service Advisor
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
• Must be money motivated with confidence in up selling
• Must be fully customer focused, presentable and professionally dressed
• Ability to thrive within a busy service department
• Full clean UK Driving Licence

Please contact Kieran if you are interested in this Service Advisor Role @ Auto Skills and quote job number: 52551