Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading car dealership in Maidstone is seeking a Service Advisor to enhance the customer experience. The role involves managing bookings, upselling service products, and ensuring excellent customer service. Candidates should have prior experience in a similar role and strong communication skills. The position offers a competitive salary and benefits, with opportunities for training and career progression.

Benefits

Up to £32,000 basic + bonus scheme

Training and career progression

Pension scheme

Supportive dealership team

Qualifications

• Previous experience as a Service Advisor in a car dealership or motor trade environment.
• Good organizational and IT skills.
• Full UK Driving Licence preferred.

Responsibilities

• Meet and greet service customers in the dealership.
• Manage bookings, job cards, and workshop scheduling.
• Keep customers updated on progress, costs, and approvals.

Skills

Strong communication skills

Customer-facing skills

Ability to upsell

Organizational skills

Tools

DMS experience

Job description

Service Advisor – Car Dealership
Maidstone
£32,000 basic + bonus
Full-time | Permanent | Mon–Fri (7am–5pm) + 1 in 3 Saturdays

The Role

We’re looking for a Service Advisor to join a busy car dealership in Maidstone. You’ll be the key link between customers and the workshop, delivering excellent service and ensuring a smooth customer journey from booking to handover.

Duties

• Meet and greet service customers in the dealership
• Manage bookings, job cards, and workshop scheduling
• Upsell service plans, products, and accessories
• Keep customers updated on progress, costs, and approvals
• Ensure a professional handover on completion of work
• Deliver outstanding customer service to increase retention

Requirements

• Previous experience as a Service Advisor in a car dealership or motor trade environment
• Strong communication and customer-facing skills
• Ability to upsell products and meet targets
• Good organisational and IT skills (DMS experience an advantage)
• Full UK Driving Licence preferred

Benefits

• Up to £32,000 basic + bonus scheme
• Training and career progression with a franchised dealership
• Pension scheme and company benefits
• Friendly, supportive dealership team

Apply today to join a leading car dealership in Maidstone as a Service Advisor.