Service Advisor

Arnold Clark Group; Livingston; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday

Generous retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Other benefits

Job summary

Arnold Clark Group at the Livingston Vauxhall branch is seeking a Service Advisor to deliver an exceptional experience to service and vehicle repair customers. You will be an articulate, warm communicator who can provide the star treatment on busy days and liaise closely with the workshop.

This customer-facing role suits someone with previous customer service experience, who enjoys exceeding expectations and creating positive outcomes. Full-time hours apply with a generous benefits package.

Qualifications

• Experience in customer service and a polite, helpful attitude.
• Excellent computer literacy and knowledge of IT systems.
• Ability to multi-task and adapt in a busy workshop environment.
• Strong communication and influencing skills to explain complex information.
• Good organisational and time-management abilities.
• Ability to prioritise workload and follow defined processes.
• Accurate data entry of customer details.
• Full UK driving licence.

Responsibilities

• Handle customer service requests for service and vehicle repairs professionally.
• Coordinate with workshop and bodyshop to progress work.
• Manage computer-based jobs, purchasing and invoicing processes.
• Inform customers about faults and provide clear solutions.
• Resolve issues empathetically and maintain records.
• Keep customer details and service histories up to date.
• Maintain knowledge of aftersales products and upsell where appropriate.
• Ensure customer database accuracy.

Skills

Customer service

IT literacy

Multi-tasking

Communication

Organisation

Prioritisation

Process adherence

Administration

Driving licence

Job description

We are currently recruiting for a new Service Advisor to help us at our Vauxhall branch in Livingston.

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm

About the role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
• Liaising with the workshop and bodyshop to progress work through the system
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
• Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
• Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
• Maintaining customer records such as vehicle details and service histories accurately and efficiently
• Maintaining knowledge of aftersales products and services, upselling where appropriate
• Making sure the customer database is updated and accurate at all times

Essential skills

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
• Demonstrable computer literacy and knowledge of IT systems and applications
• The ability to multi-task and be highly adaptable within a busy environment
• Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
• Able to prioritise your workload
• Ability and willingness to work within defined processes and guidelines
• Good core administration skills to accurately capture customer details to the required standards
• A full UK driving licence

Nice to have (but not essential)

• Experience of upselling products or services

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.