Service Advisor

Venatu Consulting Ltd; Lincoln; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK based consultancy is looking for a passionate Service Advisor to provide exceptional customer service in Barton-upon-Humber. This office-based role offers a competitive salary of £25,747 per annum plus bonuses. Responsibilities include handling customer queries and supporting installations. The ideal candidate has a strong customer service background and excellent communication skills. Benefits include health platform access, training, and a free onsite gym.

Benefits

Access to health & discount platform after 1 year

Individual training

EE discount

Staff Discount (after 1 year)

Eye care vouchers

Free onsite gym

Free onsite parking

Complimentary refreshments

Subsidised canteens

Customer Service Employee of the Month awards

Qualifications

• Experience in customer service or warranty handling preferred.
• Excellent verbal and written communication skills are necessary.
• Strong focus on providing exceptional customer experience.

Responsibilities

• First point of contact for customers.
• Proactively resolving customer queries and issues.
• Taking ownership of each call and ensuring the best resolution.
• Assist stores with any related queries.
• Provide customer support to installers in the field.

Skills

Strong focus on customer experience

Excellent communication skills

Experience in customer service

IT Literate

Job description

Our client in Barton-upon-Humber is looking for enthusiastic Service Advisors to join their specialist team.

Service Advisor

£25,747 per annum + £500 quarterly bonus

Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)

Permanent

Applicants must live within 1 hour commute of Barton-upon-Humber. This is an office-based role.

Working in our client’s specialist division, the Service Advisor will be ensuring that customers who have ordered worktops are given excellent customer service, handling any first line questions, issues or warranties.

This position is purely customer service with no sales or cold calling elements.

Benefits

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year of service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Responsibilities

• First point of contact for customers
• Proactively resolving customer queries and issues through various communication channels
• Taking ownership of each call and ensuring the best resolution is given
• Demonstrate empathy and clear understanding
• Assisting stores with any related queries
• Provide customer support to the installers in the field
• Support the compliance team

Qualifications

• Strong focus on customer experience
• Experience in customer service or warranty handling
• Excellent communication skills, both written and verbal
• IT Literate

Does this sound like your next role?

If you are a self‑motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.