Service Advisor

Stratstone; Leeds; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

33 days holiday

Pension

Life assurance

Salary Sacrifice car

Birthday day off

Volunteer day

Career progression

Cycle to work

Discounts on purchases

Referral rewards

Job summary

Stratstone Mercedes-Benz Leeds is seeking a Service Advisor to act as the trusted link between customers and our workshop, delivering an exceptional experience while promoting aftersales solutions. You’ll focus on customer excellence, upsell opportunities, and driving service revenue through health checks and care plans.

The role emphasizes building trust with customers, clear communication of vehicle needs, and collaboration with Technicians to exceed expectations.

Qualifications

• Experience in delivering excellent customer service in a fast-paced environment.
• Proven ability to upsell services and upgrade options to customers.
• Strong communication skills and professional selling approach.

Responsibilities

• Serve as the primary contact for service customers from check-in to post-visit follow-up.
• Understand customer needs and explain recommended repairs and services clearly.
• Promote and upsell service plans and aftersales products.
• Coordinate with technicians to ensure timely, quality servicing.
• Manage courtesy car bookings and workshop scheduling to keep operations smooth.
• Maintain up-to-date knowledge of products, services, and manufacturer recommendations.

Skills

Customer service

Sales mindset

Upselling

Microsoft Office

Tools

Dealership IT platforms

MS Office

Job description

Stratstone Mercedes-Benz Leeds

Basic salary of £30,000 with an OTE of £39,000, uncapped earning potential, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

As a Service Advisor at Mercedes-Benz you’ll be the trusted link between our customers and workshop delivering an exceptional experience while confidently promoting and selling aftersales solutions and services that enhance vehicle safety and performance. With a strong focus on customer excellence and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales, and additional aftercare products.

Working with Mercedes-Benz you’ll be at the heart of a forward-thinking retailer, representing one of the most prestigious automotive brands and backed by a team that’s committed to your growth. We’re looking for a Service Advisor who brings both experience and a sales mindset—someone who’s confident upselling services while being a trusted advisor to our customers.

Your Journey as a Service Advisor:

• Act as a key point of contact for our service customers, ensuring seamless, premium experience from check-in to post-visit follow-up
• Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserve
• Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy
• Proactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutions
• Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way
• Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly
• Building your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
• Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell

Do you have what it takes to be a Stratstone colleague?

• Dedicated to providing an incredible service, fuelled by a genuine a passion for making our customers happy!
• Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast-paced environment
• Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
• Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleagues
• A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services.
• Passionate for our industry, the people who work in it and the people we serve

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrate success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.