Service Advisor

First Military Recruitment Ltd; High Bentham; On-site; GBP 27,000 - 37,000; Full time

Job summary

A recruitment agency is seeking a Service Advisor in High Bentham. The role involves supporting customers from booking to after-sales, liaising with the workshop team, and upselling services. Candidates with a background in automotive or engineering are preferred, and a full UK driving licence is required. Offered benefits include flexible hours, a generous pension scheme, and professional development support.

Benefits

28 days holiday including Bank Holidays

Generous company pension scheme

Health cash plan after 1 year

Support for professional development

Work wear provided

On-site parking

Cycle to work scheme

Qualifications

• Experience in customer service is essential.
• Solid admin & IT skills are required.
• Full UK driving licence is necessary.

Responsibilities

• Act as the first point of contact for workshop customers.
• Book in work and explain processes to customers.
• Upsell workshop services & parts as appropriate.

Skills

Clear and confident communication

Customer care ability

Multitasking

Admin & IT skills (MS Office)

Full UK driving licence

Automotive or technical experience

Tools

Sage 50c

Job description

JB440: Service Advisor

Salary: £27,000 - £37,000 per annum

Location: Lancaster

Overview

First Military Recruitment are currently seeking a Service Advisor on behalf of one of our clients.

You’ll support customers every step of the way, from booking in, through progress updates to collection and after sales.

Working closely with an experienced Workshop Controller, Mechanics and Director you’ll ensure that every customer has a great experience from start to finish.

Our client encourages applications from ex‑military personnel however all candidates will be given due consideration.

Duties and Responsibilities

• First point of contact for all workshop customers.
• Explain process and book in work.
• Arrange transport for collections and deliveries.
• Use your skills to upsell additional workshop services & parts to maximise profitability for the business.
• Provide customer estimates.
• Produce job cards.
• Keep customers informed about progress & costs.
• Work with workshop team to ensure a smooth workflow.
• Order parts and book out stock for jobs as required.
• Collate information for invoicing & WIP.
• Monitor jobs against estimates and work with the team to resolve issues.
• Coordinate vehicle transport.
• Manage customer queries or issues in a professional manner.
• Ensure all health & safety, environmental and company policies and procedures are adhered to.

Skills and Qualifications

• Clear and confident communication with customers, suppliers and colleagues verbally and electronically.
• A flair for customer care.
• Ability to multitask.
• Solid admin & IT skills (MS Office etc). Sage 50c experience is desirable.
• Full UK driving licence (HGV Class 2 would be a bonus).
• Automotive, engineering or technical experience or an aptitude for the same.

Benefits

• Working hours (Apply online only) Monday - Friday (there is flexibility in this for the right candidate).
• 28 days holiday including Bank Holidays increasing with length of service.
• Generous company pension scheme.
• Health cash plan (after 1 year employment).
• Support & training for personal & professional development.
• Work wear provided.
• On-site parking.
• Pleasant location in Bentham, 30 mins from Lancaster.
• Cycle to work scheme.

The position is permanent with a three-month probationary period.