Service Advisor

autoskills-uk; Hertsmere; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading automotive service provider in Watford is seeking an experienced Service Advisor to enhance customer service. The ideal candidate will be money motivated with a strong focus on up selling and customer satisfaction. Experience with DMS systems is crucial, alongside a full clean UK Driving Licence. This role promises a basic salary of £28,000 with an OTE of £38,000.

Qualifications

• Must have previous experience as a Service Advisor.
• Must be fully customer focused, presentable and professionally dressed.
• Must be money motivated with confidence in up selling.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading, attending to customer requirements.
• Meet and greet service customers and identify service requirements.

Skills

Customer focused

Up selling

Experience as a Service Advisor

DMS System knowledge

Ability to thrive in a busy department

Full clean UK Driving Licence

Tools

Kerridge

1 link

Pinnacle systems

Job description

Overview

SERVICE ADVISOR — Basic Salary - £28,000; OTE - £38,000; Location - Watford.

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements.
• Updating customers with technical issues.
• Dealing with complaints.
• Seize opportunities for up selling products.

Skills and Qualifications

• Must have previous experience as a Service Advisor.
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
• Must be money motivated with confidence in up selling.
• Must be fully customer focused, presentable and professionally dressed.
• Ability to thrive within a busy service department.
• Full clean UK Driving Licence.

Please contact Kelsey White @ Auto Skills and quote job number: 45385