Service Advisor

Jago Consultants; Hatfield; On-site; GBP 34,000 - 40,000; Full time

Job summary

A luxury car dealership in Hatfield is seeking an experienced Service Advisor to join their team. You will be responsible for advising customers on required services, managing bookings, and ensuring a quality ownership experience. The ideal candidate has strong customer service skills and experience in upselling services. The position offers a competitive salary package with no shift patterns.

Qualifications

• Experience as a customer service advisor is essential.
• Ability to budget time effectively and to prioritize tasks.
• Comfortable with a variety of computer systems.

Responsibilities

• Advise customers on service and maintenance needs.
• Ascertain automotive problems from customers.
• Prepare job cards and service estimates.
• Track vehicles through the workshop.
• Conduct post-service follow-ups.

Skills

Customer service skills

Add-on / Up-selling skills

Organizational skills

PC literacy

Valid driving licence

Job description

My client is a prestige car dealership in Hatfield, who are currently looking for a new Service Advisor to join their team.

If you’re an experienced Service Advisor, ideally with recent dealership experience, we’d love to hear from you.

What you’ll be doing as a Service Advisor

• Advising potential, new and existing customers on which service or maintenance may be required to be performed on their vehicle
• Ascertaining the customers’ automotive problems
• Providing a quality ownership experience at all times
• Take bookings from walk in customers, upselling services and accessories
• Prepare job cards, service and repair estimates
• Tracking the vehicle through the workshop and updating the customer on progress
• Prepare invoices and take payment
• Conduct post service follow ups 24 hours after the customer has collected their vehicle

Requirements

• Customer service advisor is essential
• Add-on / Up-selling is a large part of this role (Extended warranty / service plans / large up-sell value of additional work)
• Organised and efficient in your work load
• Must be PC literate and able to pick-up new computer systems easily
• Must hold a valid driving licence

Salary: Basic up to £34,000 OTE £40,000
Hours: No shift patterns. Monday to Friday 8.00am to 5.30pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm with paid overtime

Contact: Gary at Jago Consultants