Service Advisor

Vindis Group; Hartford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive company in the UK is looking for a Service Advisor to join their Aftersales Team. You will play a vital role in delivering excellent customer service, maintaining accurate records, and ensuring effective communication within the team. Candidates should hold a full UK driving licence and have prior experience in the motor industry. This role offers opportunities for professional development and a supportive working environment.

Benefits

Employee Car Scheme

Life Assurance

24/7 Employee Assistance Programme

Qualifications

• Full UK driving licence required.
• Previous motor industry experience preferable.
• Strong customer service skills essential.

Responsibilities

• Deliver the Service Core Process and Vindis Aftersales Experience.
• Maintain electronic records accurately.
• Contribute to a quality culture focused on first-time fixes.

Skills

Customer-facing experience

Communication skills

Team collaboration

Job description

Benefits

• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• A Life Assurance policy, at no cost to yourself.
• 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people. Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently - whether individually, or by supporting a team environment. In return, you will be joining a long‑established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves.

Key Responsibilities

As a Service Advisor, you will be an integral member of the Aftersales Team. Your key responsibilities will include:

• Delivering upon the Service Core Process and Vindis Aftersales Experience as per the training, guidance and expectations given.
• Demonstrating alignment with, and engagement in, a robust customer communication strategy.
• Maintaining electronic records in a complete and accurate manner.
• Developing effective working relationships with the Workshop Team and ensuring that the 'flow' of information from the initial front‑of‑house experience is timely, accurate, clear and consultative.
• Being integral in contributing to the delivery of a quality culture that is focused upon first‑time fixes.
• Effectively utilising the tools and resources available to you to become a specialist in your area.

>Full UK driving licence required.

Previous motor industry experience preferable. Customer‑facing experience preferable.

Professional Development

• In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI).
• A designated Training Centre, complete with comprehensive Internal Training Prospectus.
• Access to the Volkswagen Group UK's National Learning Centre.

The Vindis Group is seeking to appoint a Service Advisor to join its team.