Service Advisor

Pembrook Resourcing; Guildford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading resourcing firm in Guildford is seeking a Service Advisor for their client's aftersales department. The ideal candidate will have experience in a service role and a passion for delivering excellent customer service. Responsibilities include managing customer relationships, booking vehicles for servicing, and communicating effectively with customers regarding their vehicles. Competitive salary and opportunities for growth are available.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.

Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify ways to help the customer and achieve sales targets.
• Book in customer vehicles for servicing.

Skills

Customer service

Communication skills

Organizational skills

Administration skills

Job description

Service Advisor

Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.

The ideal Service Advisor

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face-to-face communication skills.
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.

Service Advisor key responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary.

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