Service Advisor

Octane Recruitment; Greater London; On-site; GBP 29,000 - 30,000; Full time

Job summary

A leading automotive service provider in Greater London is seeking a confident Service Advisor to join their team at Toyota Croydon. In this full-time position, you will be the go-to person for customers, ensuring a friendly and professional service experience. The ideal candidate will have automotive knowledge and thrive in a busy environment. A competitive salary package is offered, along with overtime pay for Saturday hours.

Qualifications

• Solid automotive experience is required, either from a main dealer or an independent garage.
• Confident and customer-focused individual.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and handle service requirements efficiently.
• Book vehicles for servicing and repairs.
• Liaise with technicians and keep customers updated.
• Explain vehicle health check reports and repair work clearly.

Skills

Customer service

Automotive knowledge

Communication

Job description

Job Title: Service Advisor

Location: Toyota Croydon

Salary: £29,000 – £30,000 basic + monthly commission (OTE £47,000+)

Hours: Monday to Friday, 08:00 – 18:00 | 1 in 3 Saturdays, 08:00 – 13:00 (paid as overtime)

Job Type: Full-time, Permanent

Join the Frontline of Customer Care – Become a Service Advisor at Toyota Croydon

We’re looking for a confident and customer-focused Service Advisor to join our busy aftersales department at Toyota Croydon. You’ll be the key link between our customers and workshop, ensuring a smooth, professional, and friendly service experience from start to finish.

If you have solid automotive experience—whether from a main dealer or an independent garage—and enjoy working in a fast-paced environment where quality customer care comes first, this is the ideal opportunity for you.

This is a pivotal role within a small, tight-knit team of two service advisors, so we’re looking for someone with the confidence, energy, and experience to take ownership and thrive under pressure.

What You’ll Do

Greet customers professionally and handle their service and repair requirements efficiently.

Book vehicles for servicing, repairs, and MOTs using internal systems.

Liaise with technicians and keep customers updated throughout the process.

Explain vehicle health check reports, estimates, and repair work clearly and accurately.