Service Advisor

Venatu Consulting Ltd; Greater Lincolnshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A client company in Barton-upon-Humber seeks enthusiastic Service Advisors to join their team. This office-based role offers £25,747 per annum plus a £500 quarterly bonus. Responsibilities include resolving customer queries and providing support. Applicants should be IT literate and have strong communication skills. Benefits include training opportunities and access to a gym.

Benefits

Access to health & discount platform after 1 year

Individual training

EE discount

Staff discount after 1 year

Eye care vouchers

Free onsite gym

Free onsite parking

Complimentary refreshments

Two subsidised canteens

Promotion opportunities

Employee of the Month awards

Qualifications

• Strong focus on providing a great customer experience.
• Experience in customer service or warranty handling is preferred.
• Excellent written and verbal communication skills are necessary.
• Must be IT literate.

Responsibilities

• Serve as the first point of contact for customers.
• Resolve customer queries through various channels.
• Take ownership of each call for the best resolution.
• Demonstrate empathy and understanding.
• Assist stores with related queries.
• Provide support to field installers.
• Support the compliance team.

Skills

Customer experience focus

Customer service experience

Excellent communication skills

IT literate

Job description

Service Advisor

Our client in Barton-upon-Humber is looking for enthusiastic Service Advisors to join their specialist team.

£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent

Applicants must live within 1 hour commute of Barton-upon-Humber. This is an office-based role.

Benefits

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year of service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Responsibilities

• First point of contact for customers
• Proactively resolving customer queries and issues through various communication channels
• Taking ownership of each call and ensuring the best resolution is given
• Demonstrate empathy and clear understanding
• Assisting stores with any related queries
• Provide customer support to the installers in the field
• Support the compliance team

Qualifications

• Strong focus on customer experience
• Experience in customer service or warranty handling
• Excellent communication skills, both written and verbal
• IT Literate

Does this sound like your next role? If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.