Service Advisor

Kemp Recruitment Ltd; Gloucester; On-site; GBP 29,000 - 32,000; Full time

Job summary

A respected commercial vehicle operation in Gloucester is seeking a Service Advisor. This position offers a salary between £29,000 - £32,000 depending on experience, with a focus on customer communication and teamwork. Responsibilities include managing service bookings and keeping customers informed. Candidates should have prior automotive or commercial vehicle experience, strong communication skills, and a proactive attitude. Apply now for a chance to join a supportive team.

Benefits

Pension scheme

Life assurance

Discounted private medical cover

Structured probation and support

Qualifications

• Experience in automotive or commercial vehicles preferred.
• Strong customer service values essential.
• Proactive and calm under pressure.

Responsibilities

• Act as the first point of contact for service-related queries.
• Booking vehicles for maintenance and repairs.
• Liaise with workshop and parts departments.
• Keep customers updated on progress.
• Process job cards and invoices accurately.

Skills

Previous experience in a Service Advisor or Aftersales role

Confident communication

Organised

IT-literate

Team player

Job description

Overview

Service Advisor - Gloucester

Location: Gloucester

Salary: £29,000 - £32,000 per annum (depending on experience)

Hours: Monday - Friday, 8:30-17:00 (40 hours per week)

Contract Type: Full-time, Permanent

Reference: INDCR

The Opportunity

We're seeking a Service Advisor to join a busy and respected commercial vehicle operation in Gloucester. If you've got a background in front-of-house service, strong admin skills, and enjoy being the go-to link between customers and the workshop — this is a fantastic opportunity with solid job security and benefits.

You'll be joining a friendly and experienced team, where you'll be trusted to take ownership of service bookings, provide excellent customer communication, and ensure everything flows smoothly between departments.

What You'll Be Doing

• Acting as the first point of contact for all service-related queries


• Booking vehicles in for maintenance and repairs


• Liaising with workshop and parts departments to coordinate jobs


• Keeping customers up to date on progress and managing expectations


• Processing job cards and invoices accurately


• Supporting the team in delivering exceptional aftersales service

What We're Looking For

• Previous experience in a Service Advisor or Aftersales role (automotive or commercial vehicles preferred)


• Confident communication and people skills


• Organised, calm under pressure, and proactive


• IT-literate with accurate admin skills


• A team player with strong customer service values

What\'s In It For You?

• £29,000 - £32,000 annual salary, depending on experience


• Pension scheme


• Life assurance


• Access to highly discounted private medical cover


• Structured probation and support from a long-standing team

Apply Now If you're a customer-focused Service Advisor looking to join a down-to-earth team with great backing, we want to hear from you.

Apply now by sending your CV through this advert or call Cal at Kemp Recruitment on (phone number removed) to find out more.

INDCR