Service Advisor

Yeomans; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local automotive service provider in Exeter is seeking a motivated Service Advisor to join their team. This role focuses on providing exceptional customer service through effective communication and handling telephone inquiries. Candidates should have good interpersonal skills and the ability to work independently. A competitive salary and supportive working environment are offered.

Benefits

Competitive salary

Supportive working environment

Opportunities for growth

Qualifications

• Previous experience in telephone communications is essential.
• Ability to follow procedures and instructions in a busy environment.
• Customer engagement in a helpful and friendly manner.

Responsibilities

• Making and receiving calls to/from customers.
• Converting contacts into workshop bookings.
• Upselling related products and services.

Skills

Exceptional communication skills

IT literacy

Interpersonal skills

Job description

Service Advisor - Yeomans Skoda Exeter

We are currently looking to expand our Exeter Service Department to meet increased customer demand, so now recruiting for a highly motivated Service Advisor to join our team at Yeomans Skoda Exeter.

At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!

This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused around telephone call handling, previous experience in telephone communications, as well as skills in IT literacy are essential.

Key Responsibilities

• Making and receiving calls, to and from our customers whose vehicles require maintenance attention
• Converting these contacts into workshop bookings
• Appropriately up selling related products and service as applicable

Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative.

In return, Yeomans offers competitive salary, a supportive working environment with like-minded individuals, as well as the opportunity to grow within the business.

If this sounds like the position for you, apply for this exciting opportunity by sending your CV and cover letter to [e-mail]

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