Service Advisor

Pembrook Resourcing; Essex; On-site; GBP 27,000 - 38,000; Full time

Job summary

A leading recruitment agency is looking for a Service Advisor to join a dealership's aftersales department in Essex. The role involves providing exceptional customer care, booking service appointments, and managing customer communications effectively. Ideal candidates will have sales experience and strong organizational skills. The position is full-time with a yearly salary ranging from £27,000 to £38,000.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face‑to‑face communication skills.
• Administration skills with computer confidence.

Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify and anticipate ways to help customers and achieve sales targets.
• Book in customer vehicles for servicing to maximize labor efficiency.
• Arrange alternative transport for customers and manage logistics.
• Manage and follow up on work in progress on customer vehicles.
• Ensure customers understand service charges and work conducted.

Skills

Sales Experience

Time Management

Order Management System

Customer Service

Dealership Experience

GM Vehicles

Retail Sales

Tire Service

Automotive Repair

OSHA

Service Writing

Automotive Service

Job description

Service Advisor

Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.

Ideal Service Advisor

Previous experience in a service role is preferred

A passion to deliver a high standard of customer service

An organised individual who can deal with many duties on the move

Excellent telephone and face‑to‑face communication skills

Administration skills be able to use computers with confidence and the ability to organise and prioritise work

Service Advisor key responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer vehicles for servicing with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick‑up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre‑arranged time frames.
• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary

IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE!We wish you the best of luck!

Required Experience

Unclear Seniority

Key Skills

• Sales Experience
• Time Management
• Order Management System
• Customer Service
• Dealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 27000 - 38000