Service Advisor

theo; Epsom; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading automotive dealership in Epsom is seeking an experienced Service Advisor. The ideal candidate will have a strong customer service background and the ability to maintain smooth workflow in a busy dealership environment. Responsibilities include welcoming customers, booking vehicles for servicing, and maintaining excellent communication. A supportive team environment and opportunities for progression are offered. Competitive salary with bonus potential of up to £40,000.

Benefits

Supportive team environment

Opportunities for progression

Bonuses based on performance

Qualifications

• Previous experience as a Service Advisor or similar role is essential.
• Confident communicator on the phone and face-to-face interactions.
• Strong admin skills and IT proficiency necessary.

Responsibilities

• Welcome customers and ensure a smooth service desk experience.
• Book vehicles for servicing while maximizing workshop efficiency.
• Keep customers updated and arrange courtesy transport if needed.

Skills

Customer service skills

Strong communication skills

Organizational skills

Ability to upsell services

Proactive attitude

Job description

Service Advisor – Epsom

Ready for your next move? We’re looking for a sharp, people-focused Service Advisor to join a thriving dealership in Epsom. Whether you’ve worked as an Aftersales Advisor, Service Receptionist, Service Consultant or in any frontline motor trade aftersales role, if you love keeping customers happy and workshops running smoothly, you’ll feel right at home.

Salary: £28,000 - £32,000 plus bonus OTE £40,000+

Hours: Monday–Friday 8am–6pm

Saturday (1 in 4)

Why you’ll love this role

• Prestige brand with a strong reputation
• Supportive team environment where your development actually matters
• A genuinely exciting opportunity to progress within a busy aftersales department

What you’ll be doing (and doing brilliantly)

• Welcoming customers at the service desk / service reception, building rapport and making their experience effortless
• Booking vehicles in for servicing, maintenance and repairs while maximising workshop efficiency
• Identifying opportunities to upsell value-adding services, labour and products
• Keeping customers updated throughout the day and ensuring excellent communication
• Arranging courtesy cars or alternative transport where needed
• Working closely with the Workshop Controller and Technicians to keep workflow on track
• Clearly explaining work carried out, pricing, and recommendations

What we’re looking for

• Previous experience as a Service Advisor, Aftersales Advisor, Service Receptionist or Service Consultant — main dealer or quality independent
• Someone who genuinely enjoys helping people (and has the personality to prove it)
• Confident communicator on the phone and face-to-face
• Strong admin and IT skills — organised, accurate, able to prioritise
• A proactive attitude and the ability to stay calm in a fast-paced environment

Sound like you?

If you're an experienced Automotive Service Advisor / Aftersales Advisor looking to join a successful, growing dealership in Epsom, hit APPLY today — we’d love to speak with you.

If you haven’t heard from us within 14 days, unfortunately this means your application hasn’t been successful on this occasion.