Service Advisor

Jago Consultants; Epsom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local motor garage in Epsom is seeking a motivated Service Advisor to join their team. The successful candidate will engage with customers, ensuring they understand service requirements and estimated costs for repairs. A strong focus on customer service and communication skills is essential. Applicants should have some relevant experience in a motor garage environment, along with a full driving license. This role offers the chance to work in a friendly team, Monday to Friday with occasional Saturday mornings.

Qualifications

• Some experience as a Service Advisor within a motor garage setting.
• Full driving license is required.
• Excellent communication and customer service skills.

Responsibilities

• Ensure customers are informed about service and repair work needed.
• Advise on estimated costs and sell additional products as needed.
• Document warranty work according to manufacturer policies.

Skills

Customer Service skills

Communication skills

Experience in a motor garage

Job description

Job Description

Service Advisor needed in the Epsom area of Surrey.

We are working with a Motor Garage in Epsom who are actively looking for a Service Advisor to join their friendly team.

Job Role – Motor Vehicle Service Advisor

Salary / Hours – Monday to Friday plus Saturday morning on a rota

Service Advisor Duties include :

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have :

• Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
• Full driving licence
• Excellent communication skills
• Excellent Customer Service skills
• Driving licence is required

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.