Service Advisor

Pembrook Resourcing; Dorchester; On-site; GBP 28,000 - 38,000; Full time

Job summary

A recruitment agency is seeking a Service Advisor for a full-time position in Dorchester. The ideal candidate should have experience in service roles, a passion for customer service, and excellent communication skills. Responsibilities include customer relations, vehicle servicing bookings, and ensuring clarity regarding service charges. The role offers a competitive salary ranging from £28,000 to £38,000.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.

Responsibilities

• Establish rapport with customers and provide outstanding care.
• Book in customer vehicles for servicing and maximise efficiency.
• Ensure the customer understands service charges.

Skills

Sales Experience

Time Management

Customer Service

Dealership Experience

Automotive Service

Job description

Service Advisor

Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.

Ideal Service Advisor

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face-to-face communication skills.
• Administration skills; confident use of computers and ability to organise and prioritise work.

Service Advisor key responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
• Book in customer vehicles for servicing with the objective of maximising labour utilisation and efficiency.
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre‑arranged time frames.
• Ensure the customer understands the service charges and what work will be or has been carried out; involve technical advisers to answer queries where necessary.

IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!

Required Experience

Unclear Seniority

Key Skills

• Sales Experience
• Time Management
• Order Management System
• Customer Service
• Dealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service

Employment Type

Full‑Time

Experience

years

Vacancy

1

Yearly Salary

Salary: 28000 - 38000