Service Advisor

Octane Recruitment Ltd; Croydon; On-site; GBP 18,000 - 22,000; Full time

Job summary

A UK automotive retailer is seeking an experienced Service Advisor to join their Croydon location. You will act as the primary link between customers and workshop, ensuring a professional service experience. The ideal candidate has automotive experience, strong communication skills, and a full UK driving licence. This role offers a competitive salary with excellent benefits including vehicle discounts, annual leave, and health insurance.

Benefits

6 weeks annual leave

Vehicle discounts

Staff Car Scheme

Perkbox Membership

Permanent Health Insurance

Life Assurance

Aviva Pension Scheme

Virtual GP Service

Employee Assistance Programme

Free Eye Test

Long Service Awards

Celebrations

Qualifications

• Previous automotive experience (main dealer or independent) is essential.
• Strong communication and organisational skills.
• Confident and proactive team player.

Responsibilities

• Greet customers and handle service requirements efficiently.
• Book vehicles for servicing and repairs using internal systems.
• Liaise with technicians and keep customers updated.
• Explain health check reports and repair work.
• Upsell additional products and services.
• Manage customer expectations and resolve issues.
• Complete all administrative processes accurately.
• Deliver a five-star customer experience.

Skills

Automotive experience

Customer-first mindset

Strong communication skills

Ability to thrive under pressure

Full UK driving licence

Job description

Hours: Monday to Friday, 08:00 – 18:00 | 1 in 3 Saturdays, 08:00 – 13:00 (paid as overtime) Job Type: Full-time, Permanent Realistic & uncapped OTE £18,000 Guaranteed bonus while on holiday and training Excellent benefits and culture

Join the Frontline of Customer Care – Become a Service Advisor at Toyota Croydon We’re looking for a confident and customer-focused Service Advisor to join our busy aftersales department at Toyota Croydon. You’ll be the key link between our customers and workshop, ensuring a smooth, professional, and friendly service experience from start to finish.

If you have solid automotive experience—whether from a main dealer or an independent garage—and enjoy working in a fast-paced environment where quality customer care comes first, this is the ideal opportunity for you.

This is a pivotal role wiwthin the Aftersales department so we’re looking for someone with the confidence, energy, and experience to take ownership and thrive under pressure.

What You’ll Do

• Greet customers professionally and handle their service and repair requirements efficiently.
• Book vehicles for servicing, repairs, and MOTs using internal systems.
• Liaise with technicians and keep customers updated throughout the process.
• Explain vehicle health check reports, estimates, and repair work clearly and accurately.
• Upsell additional products and services such as service plans, A/C services, tyres, and wheel alignments.
• Manage customer expectations and resolve any issues promptly and professionally.
• Ensure all administrative processes are completed accurately and to Toyota standards.
• Deliver a five-star customer experience that reflects Toyota’s reputation for quality and care.

What We’re Looking For

• Previous automotive experience (main dealer or independent) is essential.
• Customer-first mindset with strong communication and organisational skills.
• Ability to thrive under pressure and handle busy workloads efficiently.
• Confident, proactive, and self-motivated team player.
• A full UK driving licence is required.

This role would suit a motivated and experienced Service Advisor who takes pride in delivering an outstanding customer experience every day.

Your Benefits

Annual Leave: Enjoy 6 weeks’ annual leave, increasing with service, plus one day’s holiday on your birthday. You can also carry over up to one week of unused holiday each year for extra flexibility.

Vehicle Discounts: Benefit from discounts on both vehicle purchases and servicing, helping you save while driving the brands you represent.

Staff Car Scheme: Provided by Car Benefit Solutions (CBS), you can drive a brand-new Toyota or Lexus every 6–9 months with no deposit, low monthly payments, and no hidden costs.

Perkbox Membership: Access shopping discounts, Flexi Perks, freebies, and wellness tools through our Perkbox platform.

Permanent Health Insurance: If you ever experience long-term illness or incapacity, you’ll have income protection and financial support while you recover.

Life Assurance: Peace of mind knowing your loved ones are supported with life assurance cover.

Aviva Pension Scheme: Opt into our pension scheme with Jemca contributions, plus access to Aviva discounts and a retirement planning portal to help you prepare for your future.

Virtual GP Service: 24/7 online access to UK GPs, second medical opinions, and mental health support for you and your immediate family.

Employee Assistance Programme (EAP): A confidential helpline offering 24/7 support for legal, financial, emotional, and family matters.

Free Eye Test: Every two years, enjoy a free eye test voucher redeemable at any Specsavers store.

Long Service Awards: We recognise and reward loyalty with bonuses up to £1,500 and extra annual leave.

Celebrations: Receive vouchers and gifts to celebrate key life moments such as birthdays, weddings, and the arrival of a new baby.

About Us

Toyota Croydon is part of the Jemca Car Group, one of the UK’s leading Toyota and Lexus retailer networks. With over 500 employees across 11 locations, we’re proud of our culture of excellence, innovation, and customer satisfaction.

What’s Next?

If you’re an experienced Service Advisor with a passion for customer service and the automotive industry, apply today to join Toyota Croydon and take your career to the next level.

Consultant: Michael Smart Ref: INDJEM