Service Advisor

Spider; Colchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A family-run business in the commercial vehicle sector is seeking a Service Controller / Advisor in Colchester. In this full-time role, you'll coordinate service activities, manage engineer schedules, and handle customer enquiries. Strong administrative skills and multitasking ability are essential, along with proficiency in software applications. The company offers a competitive salary of £30,000, 25 days holiday, and opportunities for career development.

Benefits

Competitive Salary

25 days holiday plus bank and public holidays

Opportunities for career development

Qualifications

• Strong administrative and organizational skills in a fast-paced environment.
• Proficiency in Microsoft Office and service management software.
• Previous experience in similar roles or industries is advantageous.

Responsibilities

• Support the Refrigeration Service Department by coordinating service activities.
• Act as the first point of contact for customer enquiries and service requests.
• Track and update maintenance schedules and service contracts.

Skills

Strong administrative skills

Excellent communication skills

Customer service skills

Multitasking ability

Tools

Microsoft Office

Service management software

Job description

Service Controller / Advisor – Spider is advertising on behalf of a very successful family run company working in the Commercial vehicle Sector. They are looking to recruit an experienced Service Controller / Advisor to join their team on a permanent full‑time basis for their head office based in Colchester, Essex.

Why them

A successful, family‑run business with over 35 years’ experience in the Commercial Vehicle sector. They provide a comprehensive range of services and products for customers of all sizes, from large PLCs to single vehicle operators, staying up to date with the latest vehicle and ancillary technologies. The company invests in training, technology, and experienced people to deliver excellent service nationwide, guided by a team of directors and a strong management and technician team.

Company Benefits

• Competitive Salary: £30,000 per annum
• Holiday: 25 days holiday plus bank and public holidays
• Opportunities for career development within a progressive company, supportive and dynamic team environment, training in refrigeration service systems and scheduling tools

About the role

As a Service Controller / Advisor you will be supporting the Refrigeration Service Department by coordinating service activities, managing engineer schedules, handling customer enquiries, and ensuring timely completion of maintenance and repair works. You will act as the link between clients, field engineers, and internal departments, and will manage service jobs, process reports, and track maintenance schedules. Working hours: Monday to Friday (apply online only).

Main Duties and Responsibilities

• Acting as the first point of contact for customer enquiries and service requests
• Logging service calls accurately and providing clients with timely updates
• Offering technical and administrative support on service contracts, job progress and reports
• Creating and managing service jobs within the company's service management systems
• Processing engineer job reports and service documentation for invoicing and compliance
• Tracking and updating maintenance schedules and service contracts

About you

Strong administrative and organisational skills, with the ability to multitask in a fast‑paced service environment, excellent communication and customer service skills, confidence working independently or as part of a team.

Previous experience as a Service Coordinator, Service Advisor, or Controller within the Automotive, HVAC, or refrigeration industry would be advantageous but is not essential.

Proficiency in Microsoft Office and service management software. Understanding of refrigeration systems, HVAC terminology, and engineering service processes would be desirable but not essential.

Apply

If you have the relevant skills and experience for the Service Controller / Advisor role and would like to join this company, please apply by forwarding an up‑to‑date CV as soon as possible. We look forward to hearing from you.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon so that we can make the appropriate adjustments.

Additional keywords: service advisor, service coordinator, service controller, refrigeration, HVAC, maintenance, engineer scheduling, customer service, service management, administration, job tracking, planned maintenance, reactive maintenance.