Service Advisor

Glyn Hopkin Limited; Colchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive dealership in Colchester is seeking a Service Advisor to manage customer interactions and support workshop operations. The ideal candidate will have strong communication skills and excel in customer service while working in a fast-paced environment. Responsibilities include greeting customers, recording vehicle details, invoicing, and maintaining customer relationships. This is a great opportunity for someone looking to build a career in the automotive industry.

Qualifications

• Greet customers cheerfully and attend to their requirements.
• Record customer/vehicle details and work descriptions accurately.
• Liaise with Foreman/Service Manager on vehicle progress.

Responsibilities

• Manage customer queries and complaints.
• Maintain the Workshop loading system.
• Prepare invoices for cash and account customers.

Skills

Strong communication skills

Customer service skills

Ability to thrive in a busy environment

Job description

Responsibilities

• To greet all customers cheerfully and attend to their requirements promptly.
• To obtain and record full customer/vehicle details and accurate description of work to be carried out.
• To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
• To inform customers of any delay in completion (Complying with the Company Pledge).
• To maintain the Workshop loading system.
• To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
• To prepare both cash and account invoices.
• To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
• To deal with customer queries and complaints.
• In conjunction with the Service Manager ensuring "Workshop loading" utilises full labour potential.
• To ensure that information required for Warranty items is recorded on the Job Card.
• To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
• To file Job Cards and other documentation.
• To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company's operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.
• To promote good customer relations.
• To ensure customers' instructions or requirements are recorded and carried out.
• To sell available labour and services.
• To support and implement the Company's Quality System and carry out the responsibilities documented in the relevant procedure manuals.
• To observe Fire and Safety regulations at all times.

If you believe you're who we're looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employer.

The Service Advisor is the first point of contact for customers; you'll need strong communication and customer service skills, plus the ability to thrive in a busy, fast‑paced environment.

About Glyn Hopkin

Glyn Hopkin Group has grown to become one of the UK's largest and most successful automotive dealership networks. Today we operate over 35 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire and Bedfordshire where we work on behalf of the industry's biggest manufacturers. They include BYD, Chery, Geely, MG, Nissan, Suzuki and Kia who we represent through the highest standards of customer service. For these leading brands we supply new & used cars including vans, we also support the Motability Scheme and Business and Fleet. We also provide service, repairs, parts, and accessories. Glyn Hopkin is an EOT company! EMPLOYEE OWNERSHIP TRUST. What could that potentially mean for you? A big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third‑party takeover, and risks that come with that.