Service Advisor

PT Dian Swastatika Sentosa Tbk; Chippenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A vehicle service provider based in Chippenham is seeking a dedicated Service Advisor. You will be the key point of contact for customers requiring vehicle servicing or repair, ensuring excellent customer service and managing all service inquiries. Ideal candidates will demonstrate clear communication skills, an ability to understand customer needs, and an adherence to service standards. Join us to enhance customer satisfaction and build professional relationships in the automotive industry.

Responsibilities

• Manage all service telephone and walk-in enquiries.
• Qualify service needs and establish agreement with customers.
• Calculate workshop capacity and manage service workshop loading.
• Handle and explain work carried out on Customer Service Vehicles.
• Liaise with department manager regarding customer dissatisfaction.
• Adhere to Brand service requirements and dealership rules.
• Maintain product knowledge and ensure system accuracy.

Skills

Clear communication

Customer interaction

Customer requirement identification

High customer satisfaction

Data gathering and recording

Systematic task approach

Relationship development

Industry knowledge

Job description

IBP is excited to be recruiting for a Service Advisor based in Chippenham to be the focal point of contact for all customers requiring servicing or repair of their vehicles. Managing the flow of information between the workshop, the rest of the Dealership and the customer, always delivering excellent customer service.

Responsibilities

• To manage all service telephone and walk‑in enquiries on behalf of the Dealership.
• Qualify service needs and diagnostic needs where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity, ensuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on the vehicle, ensuring the customer’s full understanding and authorisation.
• Manage any necessary liaison with the department manager regarding customer dissatisfaction. Follow up in line with Dealership procedures.
• Understand and adhere to all Brand service requirements.
• Maintain safe working practices and adhere to the dealership's rules and standards.
• Maintain product knowledge on the full franchise ranges.
• Maintain relevant systems, ensuring accuracy at all times.
• Accurately complete job cards, including any descriptions of faults reported by the customer.

Skills and Experience

• Communicates clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels.
• Able to interact with customers professionally.
• Identifies and understands customer requirements.
• Able to deliver high levels of customer satisfaction.
• Gathers and records verbal and numerical data in a comprehensive and effective manner.
• Approaches tasks and interactions with others in a systematic and structured manner.
• Develops productive and cooperative relationships with customers and colleagues.
• Develops and maintains a level of knowledge on the motor industry and the products and services that are offered.

Thank you for applying for this position. Successful applicants will be contacted within 10 working days of submitting their application. If you do not hear back within this time, please assume that you have been unsuccessful on this occasion. Please feel free to apply for any future roles.

IBP Recruitment Ltd provide services as an Agency and an Employment Business for permanent recruitment and the supply of temporary workers, and we are committed to equal opportunities for all candidates.