Service Advisor

Lookers Motor Group Limited; Chester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salary with progression

Generous annual leave

Enhanced family leave

Discounted gym memberships

Access to technology vouchers

Job summary

Lookers Motor Group Limited in Chester is seeking an experienced Service Advisor to join our Aftersales Team. This permanent, full-time role involves booking services and advising customers about their vehicles. You will communicate effectively with customers and colleagues while managing a busy workload.

Ideal candidates must be team players with exceptional communication skills and a passion for customer service. Previous experience with Kerridge or ADP is an advantage. Enjoy a competitive salary with comprehensive benefits including enhanced family leave and wellness initiatives.

Qualifications

• Previous experience in a customer service role within the automotive industry.
• Ability to work independently and use initiative.
• Passion for delivering a first-class customer experience.

Responsibilities

• Booking MOTs, services and repair work for customers.
• Advising customers on warranty cover and upselling.
• Managing a high volume of customer inquiries daily.
• Maintaining accurate customer records.

Skills

Exceptional communication skills

Team player

Customer service

Technical information explanation

Tools

Kerridge

ADP

Job description

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Chester Nissan

• Contract Type: Permanent, full‑time
• Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 12pm on a rota basis)
• Salary: OTE up to £35,000 (uncapped) with basic of £29,000 per annum

Chester Nissan is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.

Role Overview

You will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help you grow your knowledge and experience alongside the team, allowing you to develop your skills and establish a strong career within the industry.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts or accessories that benefit the customer
• Liaising with the full aftersales department to organise and schedule appointments based on workload and call volumes
• Managing a high volume of customers daily, telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time a customer’s car is in the workshop
• Maintaining accurate customer records and updating the systems when bookings are made

As a Service Advisor you must have heaps of energy, a warm personality and a real passion for delivering a first‑class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily while explaining technical information clearly and concisely.

Previous experience using Kerridge or ADP is an advantage, as is knowledge of other essential dealer systems. You should be a great team player who can also work independently using your own initiative. A background in a similar automotive role and a passion for customer service and cars are required.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with length of service
• Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave
• Access to Techsme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers to cover vision care needs
• Smart Health – 24/7 access to GP services to support mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will‑writing services to plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• Beyond card and a wide range of exclusive retail and lifestyle discounts

Equal Opportunities

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole self to work and reach their full potential.