Service Advisor

Perfect Placement; Cheltenham; On-site; GBP 30,000; Full time

Job summary

An automotive franchise-approved car dealership in Cheltenham is seeking a high-performing Service Advisor. Responsibilities include communicating with customers about service needs, producing job cards, and updating records. The ideal candidate has experience in a similar role and possesses excellent communication skills. Competitive salary of up to £30,000 with OTE around £36,000 and various benefits offered.

Benefits

Monthly incentivised bonus scheme

23 days holiday plus bank holidays

Full manufacturer-authorised training

Company pension scheme

Various company benefits including personal healthcare

Discounted gym membership

Qualifications

• Must have working experience as a Service Advisor.
• Ability to upsell on service work and service plans.
• Excellent communication skills and customer-focused attitude.

Responsibilities

• Communicate with customers regarding service and repair work.
• Produce Job Cards on in-house computer systems.
• Update Customers and Vehicle Records.
• Prepare and complete Invoices.
• Advise on estimated costs and timescales for repairs.
• Other ad-hoc duties as required.

Skills

Customer Focused

Excellent communication

Experience with Motor Dealership Database Software

Ability to upsell

Job description

We are currently advertising on behalf of an Automotive franchise-approved car dealership, who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Cheltenham area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Working hours from 8:00am-5:30pm, Monday to Friday, 1 in 2Saturdays, 8:30am-12:30pm.

Benefits

• Starting salary up to £30,000 per annum pending experience.
• Monthly incentivised bonus scheme of up to £6,000 per annum.
• 23 days holiday plus bank holidays (holiday allowance increases over the length of service).
• Full manufacturer-authorised training.
• Company pension scheme.
• Various company benefits, including personal healthcare, online retail and staff discounts, and discounted gym membership, amongst others.
• Fantastic long‑term career prospects with an AM Top 200 retailer and a business awarded a "star" rating in the Sunday Times annual 'Best Companies to Work For' listing.

Requirements

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

Duties of role

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in‑house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad‑Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £30,000 with OTE of circa £36,000.

To apply for this Service Advisor position, please forward your CV to Sarena Abbott, quoting the job reference number or call our office for a chat about this position.