Service Advisor

Park's Motor Group; Carlisle; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive service provider in Carlisle is seeking an enthusiastic individual for the full-time role of Service Advisor. This position involves handling customer inquiries, processing invoices, and maintaining databases while ensuring a high standard of service. The ideal applicant will have strong communication skills, proficiency in Microsoft Office, and a willingness to learn. The role offers excellent benefits, including access to a company pension and various discounts.

Benefits

Access to the Company Pension Scheme

Industry leading discounts on purchases

Employee Assistance Programme

Unlimited mental health support

Qualifications

• Ability to confidently use Microsoft Office and email applications.
• Strong attention to detail is essential.
• Excellent communication skills required.

Responsibilities

• Support the team's daily workload.
• Process invoices and customer paperwork.
• Liaise directly with customers to deliver excellent service.
• Maintain and update databases.

Skills

Microsoft Office usage

Attention to detail

Strong communication skills

Polite telephone manner

Good numeracy skills

Adaptability

Willingness to learn

Job description

Overview

You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.

Responsibilities

• Help contribute towards the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change in our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Skills & Experience

• The ability to confidently use Microsoft Office, Excel, and Word as well as email packages
• Have an eye for attention to detail
• Be a strong confident communicator
• Have a polite and warm telephone manner
• Good numeracy skills
• Be adaptable to varying tasks
• Have a desire and willingness to learn

About the Role

Park's Motor Group is seeking a bright, enthusiastic individual to take up a position as a full-time Service Advisor for our Service Centre based in Carlisle.

Benefits

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit
• For You And Your Family
• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance