Service Advisor

Lookers Plc; Carlisle; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading automotive retailer is seeking a dedicated Service Advisor in Carlisle. You will be responsible for booking services and managing customer interactions while providing exceptional customer service. This role offers continuous training and opportunities for progression within the company. Enthusiasm and strong communication skills are essential for success in this customer-focused position.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Access to Techscheme

Health & Wellbeing support

Financial wellbeing services

Discounted gym memberships

Qualifications

• Previous experience in a similar automotive role.
• Ability to explain technical information clearly.
• Experience in managing customer relationships.

Responsibilities

• Book MOTs, services, and other repairs for customers.
• Advise customers on warranty cover and upsell parts.
• Liaise with Aftersales department to schedule appointments.
• Manage a high volume of customer interactions daily.
• Maintain accurate customer records and system updates.

Skills

Exceptional communication skills

Ability to build rapport

Team player

Passion for customer service

Technical understanding

Tools

Kerridge

ADP

Job description

Lookers Carlisle Nissan is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry.

This is an opportunity not to be missed! As a Service Advisor at Nissan, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities within Lookers!

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Benefits

Competitive salaries

• Competitive salaries with structured pay scales and progression as you grow within the business

Generous annual leave

• Generous annual leave that increases with your length of service

Enhanced family leave

• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave

Access to Techscheme

• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers to help cover vision care needs
• Smart Health - 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.