Service Advisor

Flame Recruitment; Cardiff; On-site; GBP 29,000 - 39,000; Full time

Job summary

A recruitment agency is seeking a Service Advisor to join a prestigious main dealership in Cardiff. The role involves responding to customer requests, booking vehicles for service, managing performance, and achieving sales. Candidates should have previous experience in a similar role within the UK automotive industry, excellent customer service skills, and a full UK driving licence. This position offers a competitive salary with excellent benefits including enhanced holiday entitlement and career development.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Previous experience as Service Advisor or Aftersales Advisor in a dealership.
• Demonstrated excellent customer service skills.
• Possession of a full UK driving licence.

Responsibilities

• Responding to customer requests.
• Booking in vehicles for service or repair.
• Checking in vehicles and tracking them through the workshop.
• Managing your own performance and dealing with customer complaints.

Skills

Excellent customer service skills

Previous Service Advisor experience

Full UK driving licence

Job description

ROLE: Service Advisor

LOCATION: Cardiff

SALARY: 29k basic, 39k OTE + benefits

HOURS: Monday to Friday 8.00 – 6.00. Saturday 1 in 4 from 8.00 – 1.00

Flame Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s prestige main dealership.

Responsibilities

• Responding to customer requests
• Booking in vehicles for service / repair
• Checking in vehicles
• Track vehicle through the workshop
• Handover the vehicle
• Achieve incremental sales
• Use technology effectively
• Manage your own performance
• Contribute to effective working
• Deal with customer complaints
• Contribute to improved service processes

About you

• Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop
• Excellent customer service skills
• Full UK DL

Benefits offered

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Apply only if you have

• Service or Aftersales Advisor background within the UK automotive industry
• Full UK driving licence
• The right to work in the UK (sponsorship is not available)

To apply for this Service Advisor / Aftersales Advisor vacancy, please get in touch with Flame Recruitment.

You can also visit our website to see our available Service Advisor / Aftersales Advisor roles all over the UK.

At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.