Service Advisor

autoskills-uk; Bushey; On-site; GBP 28,000 - 45,000; Full time

Job summary

A leading automotive service provider in Watford is seeking an experienced Service Advisor to join their team. You will be responsible for managing service bookings, maintaining customer relationships, and upselling products. The ideal candidate will possess a strong customer service mindset and previous experience in a similar role. The position offers a competitive basic salary with the opportunity to earn up to £45,000 OTE.

Qualifications

• Must have previous experience as a Service Advisor.
• Knowledge of DMS systems such as Kerridge, 1 link, or Pinnacle.
• Must be fully customer focused, presentable, and professionally dressed.

Responsibilities

• Take Service Department bookings.
• Ensure workshop loading, attending to customer requirements.
• Meeting and greeting service customers.

Skills

Previous experience as a Service Advisor

Kerridge / 1 link / Pinnacle systems knowledge

Money motivated with confidence in up selling

Customer focused, presentable and professionally dressed

Ability to thrive within a busy service department

Full clean UK Driving Licence

Job description

Overview

SERVICE ADVISOR

Basic Salary - £28,000
OTE - £40,000 - £45,000
Working Hours - Monday - Friday 8am till 6pm & 1 in 4 Saturdays 8am till 12pm (paid at overtime)
Location - Watford

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Skills and Qualifications

• Must have previous experience as a Service Advisor
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
• Must be money motivated with confidence in up selling
• Must be fully customer focused, presentable and professionally dressed
• Ability to thrive within a busy service department
• Full clean UK Driving Licence

Please contact Kelsey White @ Auto Skills and quote job number: 43583