Service Advisor

Hawkfield Recruitment; Burton upon Trent; On-site; GBP 26,000 - 30,000; Full time

Job summary

A family-owned dealership in Burton upon Trent seeks an experienced Service Advisor to join their Aftersales Team. The role involves booking vehicles for service, managing customer communications, and overseeing the completion of work. Candidates should have a strong background in automotive customer service and be proactive in managing customer needs. Competitive salary up to £30,000 with bonuses available.

Benefits

Competitive bonus scheme

Potential for career progression

Qualifications

• Experience as a Service Advisor in the automotive industry is essential.
• Proven track record in customer service.
• Ability to manage customer expectations effectively.

Responsibilities

• Booking in vehicles for service, maintenance and repair.
• Greeting customers and processing necessary documentation.
• Keeping customers informed on work progress.

Skills

Customer service

Communication

Organization

Job description

Job Title: Service Advisor

Location: Burton On Trent

Salary: £26,000 - £30,000 basic salary with a competitive bonus scheme OTE £40,000

Hours: Monday to Friday 8am - 6pm - 1 in 2 Saturday mornings

Hawkfield Recruitment is proud to be working with a longstanding, family-owned dealership in the Burton upon Trent area. We're looking to recruit an experienced Service Advisor to join their friendly and professional Aftersales Team.

Our client is one of the largest independent motor franchises in the UK, operating from a purpose-built, state-of-the-art dealership and service centre.

Responsibilities

• Booking in vehicles for service, maintenance and repair.
• Greeting customers and processing all necessary documentation prior to work commencement.
• Keeping customers informed as work is progressed on their vehicles.
• Explaining the need for any additional work identified on the vehicle.
• Obtaining authorisation for any additional work identified.
• Actively marketing specific aftersales products to customers.
• Raising invoices on the completion of the agreed work.
• Ensuring that vehicles are completed and returned in the required time scales.
• Handing back vehicles and providing a detailed summary on completion.
• Liaising with the workshop and other internal departments.

Please know that once you have applied for the Service Advisor vacancy, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Contact

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Ed Hatt at Hawkfield Recruitment to discuss this role in more detail.